My images aren't activating properly.

Table of contents

• Overview
• Method 1: Create a new album
• Method 2: Revert access code activation
• The takeaway

Overview

Image activation may fail for several reasons, such as unrecognized QR cards or interrupted uploads. If images are stuck, you can resolve the issue using one of two methods, depending on your setup.

Method 1: Create a new album

Use this method if you want to reprocess the stuck images in a fresh album.

1. Create a new album inside the job.
2. Move or re-upload the images into the new album and sort by filename (ascending).
3. Ensure QR card recognition, then activate the access codes.
4. Move galleries individually or in bulk to their correct albums using the Move option in the right-hand side image preview menu.
5. [Optional] Re-sort photos based on the names list when prompted after clicking Activate access codes.

Method 2: Revert access code activation

1. Go to Manage individuals → Revert access code activation. This will deactivate access codes and return them to the unsorted phase.
2. Go to Manage individuals → Sort photos → Filename (Ascending).
3. Ensure QR card recognition (if applicable), then activate the access codes.
4. [Optional] Re-sort photos based on the names list when prompted after clicking Activate access codes.

The takeaway

If images are stuck during activation, you can either reprocess them in a new album (Method 1) or revert access code activation (Method 2). Always avoid Method 2 if you used metadata-based uploads, as this will erase your tagging.