Table of contents
Overview
If a customer reports that they received duplicate downloads from their order, this is usually related to how their package was set up. The GotPhoto system fills download slots based on the number of images available for the subject.
Why duplicate downloads occur
Duplicate downloads appear when the number of downloads in a package is greater than the number of unique photos available for that subject.
- For example: A package includes 5 downloads, but the subject only has 4 photos.
- In this case, the system will fill the 5th download slot with a duplicate image to match the package description.
The takeaway
If customers receive duplicate downloads, check the package configuration against the number of photos available for that subject. Ensure package download counts align with the actual number of images to avoid duplicates.