Find recordings of previous webinars, case studies, guides and templates to help further your volume photography journey here: North American Customers / UK Customers
Webinars, Recordings and Guides
Xenia Kaepernick
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How-To's
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Planning Phase
- Planning phase checklist
- Create a photo job
- Choose Your Access Type and Tagging Method
- Set up customer registration
- Set up pre registration for picture day
- Upload a list of names into your photo job
- Let customers choose their yearbook or favorite photo
- Offer a Job Coupon
- Set up batch shipping
- Choose Your Shipping Method
- Set an archiving date
- Add a price list to a photo job
- Customize your job's Prepay settings
- Add an automated communication campaign to a photo job
- Editing your QR card layout
- Generate QR cards
- Generate a barcode list
- Collect subject data from your organization
- Create and add a client (organization) to a photo job
- Upload Names List via School Portal (US & CA)
- Upload Names List via School Portal (UK)
- Set up global photo access
- Set Up a Prepay Photo Job
- Set up a Prepay+ Job
- Class or team photo only jobs (with a names list)
- Workflow options for costume changes (Dance Photography)
- Set up and collect a session fees
- Add custom text to a customer notification
- Understand the difference between Prepay and Prepay+
- Placeholders for your Customer Communications
- Set up a Public Job
- Create a Group Photo Only Job (without a Names List)
- Use the abandoned cart trigger in automated campaigns
- Manage customer email newsletter subscriptions and reactivation
- Picture Day Phase
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Review Phase
- GotPhoto's Editing Services
- Review phase checklist
- Add a watermark
- Create and manage albums in your photo job
- Photo upload options in GotPhoto
- Upload photos with EasyUpload
- Upload Photos via Lightroom Classic Plugin
- Upload Photos using FTP in GotPhoto
- Activate access codes and organize photos (QR cards only)
- Manually tag photos and activate access codes without QR cards
- Upload metadata to GotPhoto without QR cards
- Assign or change index and cover photos in GotPhoto
- Run a Student Data Export (PSPA and Custom Export)
- Run a Student Data Export (SIMS and custom export)
- Send a One-Time Message (SMS)
- Make-Up / Retake Day Workflow (Legacy Workflow)
- Mark photos as a Composite (Collage) in GotPhoto
- Create a shared group photo album in GotPhoto
- Update data for blank QR cards in GotPhoto
- Create and sell Memory Mates in GotPhoto
- Set up and manage Makeup Day jobs
- Test your price list before launching a photo job
- Create Trading Card Products
- Best Practices for Achieving High-Quality AI Image Extractions
- Connect subjects to Names List after photos have been uploaded
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Sales Phase
- Checklist for managing the sales phase of your photo job
- How to track and manage orders after selling
- Use Manual Revision for photo orders
- Release Batch Shipping Orders
- Generate Contact Sheets
- Send one-time messages (email newsletters)
- Cancel or change an order
- Manually input orders via order entry
- Campaign performance for your automated email campaigns
- Change the shipping address of an order
- How to offer free prints, downloads, or packages
- Safely replace group or class images in active batch orders
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Supplemental Software
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Next Gen
- Next Gen Workflow
- Next Gen: Best Practices for Great Extractions
- Next Gen: Best Practices For Consistent Scaling And Lighting
- Next Gen: Best Practices for Individual Posing
- Next Gen: Graphic Options
- Next Gen: Virtual Team Graphic Types
- Next Gen: Prepay and Prepay+ Workflow
- Next Gen: À La Carte Services
- Next Gen: Create a Help Request
- Next Gen: Create Traditional Sports Graphics
- New Next Gen Bundle Pricing
- Next Gen: Review Your Proofs
- Next Gen: Common Questions & Answers
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Entagged
- The Entagged setup and workflow guide
- The Entagged system (compatibility, models and supported scanners)
- Plug the Entagged device into your camera
- Pair your Entagged device with your phone or scanner
- Entagged with Barcode Scanning Photo Job Workflow
- Entagged with Name List Photo Job Workflow
- How to manage multiple Entagged devices on Picture Day
- Update Entagged firmware
- Understand Entagged LED light colors
- Use filters in the Entagged app
- Using the Entagged with Sony cameras
- Name List QR in Entagged
- Tag multiple subjects with the Entagged
- Import CSV files into Entagged Name List
- Entagged with RFID/NFC scanning photo job workflow
- QComposite
- QMate
- QIDCard
- Quick Links Supplemental Software
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Next Gen
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Running Your Business
- Export invoices for accounting
- Understand your US invoice and fee structure
- Understand your UK invoice and fee structure
- Managing customer requests (complaints) in GotPhoto
- Manage customer disputes in Stripe Express
- Understand Stripe Express financial reports in GotPhoto
- Export reports in GotPhoto for accounting and job analysis
- Stripe Express
- GotPhoto API Access for lab and enterprise customers
- Downgrade or cancel your GotPhoto account
- Delete albums and jobs to free up storage
- Job performance benchmarks and improvement tips
- Customize your online shop favicon
- Delete a Customer's Data
- Refer a Friend
- Add videos and PDF files to your shop or emails
- Grant GotPhoto staff access to your account
- Understand your GotPhoto account balance and payout
- Understanding form 1099-K and Stripe Express (US only)
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Planning Phase
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Getting Started
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One-Time Settings
- Account Setup Checklist (North American Customers)
- Account Setup Checklist (UK Customers)
- Dynamic Sales Tax (US Customers)
- Set Up Your Invoices (North American Customers)
- Manage Tax Rates (Canadian Customers)
- Set up Stripe Express
- Set Your Terms and Conditions
- Add Your Privacy Notice
- Customize your online shop
- Activate your lab partner in GotPhoto (North American customers)
- Set Up Your Text Message (SMS) Settings
- Twilio Registration Requirements
- Add additional users to your account
- Use your own domain with DNS Forwarding
- GotPhoto: Your Marketplace Facilitator
- SMS marketing compliance and best practices (US & Canada only)
- Add a print release to download orders
- Set up the Darkroom integration with GotPhoto
- Sign the Data Processing Agreement (DPA) for UK customers
- Set up your invoices (UK customers)
- VAT Management (UK Customers)
- Activate your lab partner (UK Customers)
- Stripe Capital loans
- GotPhoto Help & Support Guide
- Overview for Canadian Customers
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Price Lists and Product Packages
- Create a product package
- Product Package Strategies (North American Customers)
- Choose à la carte items for your price list (North American Customers)
- Create and manage price lists
- Create package and pricing options for siblings
- Create custom services with “My products”
- Use the production tab for self-fulfilled products
- How to create a product package for Prepay jobs
- Create a Prepay price list
- Manage Photo Effects
- Easy Production Sync
- Product Package Strategies (UK Customers)
- Build a UK price list: recommended prints and gifts by job type
- Offer the Professional Retouching add-on in GotPhoto
- Customer Downloads: Timing Explained
- Communication With Customers
- Upselling Options
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One-Time Settings
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Troubleshooting
- Price Lists
- Creating Names Lists
- Access Codes
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Uploading Photos
- Add more photos to an existing photo job
- Troubleshoot FTP upload issues in GotPhoto
- Move multiple pictures between albums in GotPhoto
- My images are rotated.
- I have a "This order cannot be processed" notification.
- Why the "Too many photos" tag appears in GotPhoto
- Edit a subject’s information in GotPhoto
- Photos show as crossed-out cameras in Photo Management
- My photos are uploading slowly.
- What to do if thumbnails do not display correctly in GotPhoto
- Download original photos from a job or album
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Customer-Facing Issues
- Renew expired download links for downloads
- Why an Apple Pay order may not appear in GotPhoto
- How customers can download and extract photos on mobile devices
- Why customer data is not collected when using one access code for all subjects
- Why order numbers and invoice numbers may differ
- Why only 16 albums are shown in the shop overview
- Send payment reminders for unpaid orders
- Why campaign emails are not being sent and how to resolve it
- Why you cannot combine orders after submission
- Why customers may receive duplicate downloads in a package
- Having trouble checking out in the Shop?
- How to replace a background in an order
- Customer Outreach
- Customizing Your Shop
- Your Account
- Next Gen
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Entagged
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In-App Error Messages
- Error: "Photo trigger is not available" OR "USB is not active"
- Error: "Camera is off"
- Error: "This camera doesn't have this feature"
- Error: "Unknown Error"
- Error: "Entagged is not connected"
- Error: "Code does not fit in code field"
- Error: "Code transfer to camera was not confirmed on time"
- Error: "Operation timed out"
- Error: "USB cable not connected"
- Error: "HTTP error"
- My Entagged isn't working and I'm in the middle of a shoot.
- Troubleshooting Entagged issues
- Troubleshooting Issues with the Entagged Name List
- My Entagged firmware update isn't working.
- My Entagged app is showing a USB error.
- The scanned barcode isn't being saved in my camera.
- My Entagged app says "N/A currently saved."
- Troubleshooting: Entagged LED is not lighting up
- I can't tell if my RFID scanner sent the code to the camera.
- My barcode scanner is flashing and/or beeping.
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In-App Error Messages
- QSuite
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Navigation
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Pages and Tabs
- Pages Within Photo Jobs
- The Orders Page
- The Buyers & Potential Buyers page
- The Customer Profile
- The Account Statistics Page
- The Pages & Menu Page
- The Domain & Integration Page
- The Shop Settings and Your Code Pages
- The Language Page
- The Google Analytics Tab
- The Custom Voucher Page (Create Coupon Codes)
- The Shipping Settings Page
- The Communication Settings pages
- The General Account Settings Page
- The Invoices Page
- The order details page
- Commitment to Accessibility
- Settings
- Your Web Shops
- Dashboard Basics
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Pages and Tabs
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Resource Library
- Webinars
- Additional Workflows
- Additional Resources
Articles in this folder
You may like to read
- GotPhoto Help & Support Guide
- DIY Sports Graphics
- Best Practices for Your Spring Photoshoot
- The Entagged setup and workflow guide
- Add videos and PDF files to your shop or emails
- QComposite: create professional group and class photos with ease
- Next Gen: Create a Help Request
- Commitment to Accessibility
- Best Practices for Fall Photoshoots
- QIDCard: The Basics