My GotPhoto shop page with a custom domain is flagged as unsafe

Table of contents

• Overview
• Why this happens
• How to check and resolve
• The takeaway

Overview

If your customers see a warning that your GotPhoto custom subdomain may contain harmful content, it’s likely due to a false security flag by a browser or ISP.

The issue: Customers are redirected to a browser protection page that warns the site may be dangerous.

Sample warning:

Why this happens

Browsers and ISPs may mistakenly classify a custom domain as a security risk. This often leads to false positives where the domain is blocked or shows a warning message. These systems usually allow you to dispute such flags.

How to check and resolve

Follow these steps to identify and fix false-positive warnings on your custom domain:

1. Check your domain’s reputation using public tools

   Use these reputation checkers to verify if your domain is flagged and to request removal if needed:

   • Google Transparency Report
   • Cisco Talos Intelligence Center
   • Symantec Site Review
   • Spamhaus Domain Reputation Check
2. Submit a false-positive report to the appropriate provider

   Identify the security product or ISP your customer is using. Then look for their false-positive report process.

   Example: For Spectrum customers, visit Spectrum Support: Unblock Website

The takeaway

If your GotPhoto shop’s custom subdomain triggers a browser warning, use online tools to check your domain’s reputation and report false positives. Most cases are resolved once the domain is reclassified correctly.