Table of contents
Overview
Sometimes customers download their photos as a zip file but can’t find them or believe the download didn’t work. Just like on a computer, zip files must be extracted before the photos can be viewed.
Below are simple step-by-step instructions for iPhone and Android users. You can share these directly with your customers if needed.
Note: The exact steps may vary slightly depending on the version of iOS or Android.
Extracting zip files on iPhone
- Download the zip file: Tap the download link from an email or website to save the file.
- Open the Files app: Locate the built-in “Files” app on your iPhone (or download it from the App Store if not installed).
- Find the zip file: Navigate to the “Downloads” folder or “On My iPhone” section.
- Extract the file: Tap the zip file. The contents will automatically extract into a folder with the same name.
- View your photos: Open the new folder to access, save, or share your images.
Extracting zip files on Android
- Download the zip file: Save the file from your email, website, or other source.
- Open your File Manager: Use the built-in “Files” or “File Manager” app on your device.
- Find the zip file: Go to the folder where the file was saved (usually “Downloads”).
- Extract the file: Tap the zip file and select the option to “Extract” or “Unzip.” The photos will be placed in a new folder.
- View your photos: Open the folder to access and share your images as usual.
The takeaway
Downloaded photos in zip format must be extracted before they can be viewed. iPhone and Android devices both have built-in tools to handle this quickly. Sharing these instructions with customers helps them avoid confusion and access their photos smoothly.