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I'm no longer receiving order notifications.

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Overview

If you’re not receiving GotPhoto system-generated emails such as order confirmations, there are a few common reasons and quick fixes to check.

Check spam and notification settings

Start by checking your spam or junk mail folder to make sure the messages weren’t incorrectly flagged.

Then, review your account settings to confirm that order notifications are enabled.

Order notification setting in the account preferences menu

Contact support if blocked

If your settings are correct, but you’re still not receiving system emails, it’s possible your email address has been blocked. This often happens if marketing emails from GotPhoto were marked as spam.

Reach out to our Customer Care team to request removal from the blocked list. You can still unsubscribe from newsletters without affecting your system emails.

Change notification email

To update the email address used for receiving exports and order notifications, please contact our Customer Care team. They will update the email address associated with your account.

The takeaway

If you’re missing system emails, check spam folders, ensure notification settings are enabled, and contact support if your email might be blocked. Our team is here to help you get back on track.

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