Unlink a potential buyer from the wrong access code

Table of contents

• Overview
• Steps to unlink a potential buyer
• The takeaway

Overview

If a potential buyer has been linked to the wrong access code, you can manually unlink them and connect their details to the correct subject. This ensures that buyers only see the photos they should have access to.

Steps to unlink a potential buyer

Follow these steps to remove a buyer from the incorrect access code and link them to the right one:

1. Save the customer’s details (name, email, phone number) outside GotPhoto. You will need this information to reassign them to the correct access code.
2. Go to the Buyers & Potential Buyers tab in the Customers page. Find the potential buyer and select View from the Actions dropdown.
   
3. On the buyer details page, locate the incorrect access code and click Delete under the Action column.
   
4. Navigate to the correct subject. From the Manage Individual dropdown, select Add a potential buyer. Enter the customer details you saved earlier and click Save.
   
   
5. [Optional]If a parent has already accessed the shop and reports seeing images of the wrong child, ask them to:
   • Sign out of the shop
   • Delete cookies
   • Sign back in again

The takeaway

If a potential buyer is linked to the wrong access code, you must delete the incorrect link and reassign their details to the correct subject. Always confirm with the customer that they can now access the correct images, and advise them to clear cookies if issues persist.