I have a "This order cannot be processed" notification.

On very rare occasions, an order can get "stuck" between the moment your customer makes a purchase and reaching the lab. A "broken order" appears in your Manual Revision tab highlighted in red and with the status "Order halted":

There are multiple reasons why this can happen. We've compiled a checklist of these reasons and their solutions:

1. A product is missing.
   A product (e.g. from own production) has been deleted from the system after it was ordered. Unfortunately, the order cannot be reproduced.
   Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our Customer Care team. 
2. Photos are missing.
   A photo has been deleted from the photo job after a customer placed their order. Unfortunately, the order cannot be reproduced.

   Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our Customer Care team.

3. A package is missing.
   The ordered product package has been deleted from the system after the order was created. Unfortunately, the order cannot be reproduced.
   Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our Customer Care team.

4. You have reached your credit limit.
   The production cost for an order is higher than your balance / credit limit.
   Solution: Please reach out to our Customer Care team so we can adjust your settings.

5. Product package could not be produced.
   A product package could not be produced as the transfer was not successful. Unfortunately, the order cannot be reproduced.
   Solution: Cancel the order and get in touch with your customer to create a new order. If the order has already been paid for, please get in touch with our support team.

6. An order with a PNG has been placed.
   If a customer makes an order with a PNG image, but the Green Screen feature is not activated within the Price Profile, the order will be sent to Manual Revision.
   Solution: Swap out the PNG image with a JPEG image.