If you need assistance with GotPhoto, there are multiple support options available to ensure you get the help you need quickly and efficiently. Below is a guide to the available resources.
GotPhoto Help Center
The GotPhoto Help Center is your go-to resource for finding answers to common questions. Here, you can access detailed articles covering various topics, from setting up your account to growing your sales and troubleshooting. Watch our Help Center Video to learn how to navigate the platform and find the needed information.
Chat Bot
Our AI-powered chatbot is available 24/7 to help you with any questions you might have. Simply visit the Help Center or access it directly from your admin area and initiate a chat to get instant answers. If the chatbot is unable to resolve your issue, it can direct you to additional support options.
Live Chat Support (US/CA only)
For live chat support from our Customer Care team, you can reach out during our live support hours:
Monday - Friday: 8 AM- 7 PM ET
New: Weekend Live Chat Support for paid plan users:
If you're on a paid plan, live agent chat will be available on Saturdays during peak season (March 15 - May 3, 2025; 10 AM-2 PM ET). You can find more information on our paid plans in the US/CA plan settings.
Support via Email & Phone
UK Support | +44 (0) 20 8068 8571 | Email: service@gotphoto.co.uk | Support Hours: Monday – Friday, 9 AM – 5 PM GMT
US/Canada Support | US: +1 646-362-5100 | CA: +1 365-809-1810 | Email: SupportUS@gotphoto.com | Support Hours: Monday - Friday, 9 AM - 7 PM ET
GotPhoto Community Support on Facebook
Connect with other GotPhoto users, exchange, and get peer support in our popular country-specific GotPhoto Facebook groups:
UK GotPhoto Community Group | US/CA GotPhoto Community Group
Ask your Questions in Person - Meet us at our yearly Summer Camp!
Looking for expert insights, networking opportunities, and business growth strategies? Join the GotPhoto Summer Camp to connect with other photographers, gain valuable skills, and take your photography business to the next level. Learn more here.
Additional Resources
For more guides, updates, and resources, keep an eye on your dashboard's newsfeed where we share important updates and upcoming webinar dates. Find past webinar recordings, guides, and other resources here.