The order details page

Table of contents

• Overview
• Access the order page
• Navigate the left panel
• Navigate the right panel
• Review order financials
• Top-right actions
• The takeaway

Overview

June 2025: We’ve redesigned the Order Details Page in our new GotPhoto Design to improve usability, speed, and clarity - especially for large or complex orders. If your view differs, you may still be on the old admin layout, which is being phased out soon. 

Access the order page

You can find the Individual Order Page in two ways:

• Use the dashboard search tool, filter for orders, and enter the order number.
• Go to the Orders tab in the left menu and use the search field.

Sample order view:

The video below offers a walkthrough of the updated page. Written details follow.

Navigate the left panel

The left side of the page includes key order features:

1. Review order: Visible only if Manual Revision is enabled in the job.
2. Requests: Displays open or closed requests tied to the order.
   
3. Photos for this order: View all ordered images, their details, and links to each subject's gallery. The Adjust Photo option is only available for orders that are in Manual Revision. 

Navigate the right panel

The right side shows key summary information:

• Order Summary: Order and invoice numbers (invoice may be missing for manual entries).
• Order Origin: Indicates Shop or Order Entry.
• Order Type: Prepay or Proofing.
• Customer Order Link: Link sent in confirmation email.

Also visible:

• Buyer Details (clickable emails link to customer overview)
• Delivery Address
• Batch ID (clickable if batch shipping)

Status History: A timeline of order progress is shown next.

Review order financials

• Cost Overview: Displays payment method and status.
• Cost Breakdown: Shows item, tax, discount, and total details.
• Payments: Enables refund initiation and shows payment attempts. Clicking does not trigger refund automatically.

Coupon: If used, this section displays its value, terms, and expiration.

Top-right actions

Available actions include:

• Send request: Start a request to the lab or GotPhoto support
• Download invoice: Verify items purchased in a package or standalone
• More actions:
  • View customer: Opens customer profile
  • Cancel order: See this guide for best practices
  • Access logs: View order logs to troubleshoot issues

The takeaway

The redesigned order details page provides faster access to key order actions, summaries, and workflows. Use the left panel to manage content, the right panel to view order status and summary, and the top-right to take specific actions.