What to do if thumbnails do not display correctly in GotPhoto

Table of contents

• Overview
• First steps
• When to contact support
• The takeaway

Overview

Sometimes thumbnails of uploaded images may not display correctly in GotPhoto. This is usually a temporary issue that resolves itself after a short time.

First steps

1. Wait a couple of minutes to allow the system to process the new thumbnails.
2. Reload the page in your browser. In most cases, the thumbnails will appear correctly after reloading.

When to contact support

If the thumbnails still do not display correctly after waiting and refreshing, please contact our Customer Care Team. Provide details about the affected job and images so we can investigate further.

The takeaway

Thumbnail issues are usually temporary and can be fixed by waiting a few minutes and reloading the page. If the problem persists, reach out to Customer Care for assistance.