Troubleshooting Entagged issues

To restart the app you'll need to quit it completely to stop it from running in the background, then relaunch it. Here's how to do that on iPhones and Android phones:

On iPhones

• On iPhones without a Home button, swipe up from the bottom of the screen to show all apps currently running in the background.
• On iPhones with a Home button, swipe up from the bottom of the screen.
• Scroll to find the Entagged app.
• Swipe the app up and off the screen to close it.

On Android

Using the Recent Apps Screen:

• On phones with on-screen navigation, tap the square or three-line icon at the bottom of the screen.
• On phones with gesture-based navigation, swipe up from the bottom of the screen and hold until the recent apps screen appears.
• Scroll to find the Entagged app.
• Swipe it up or off to the right to close it.

Using the App Info Screen (helpful if an app is malfunctioning or not responding):

• Open the "Settings" app.
• Scroll down and tap "Apps" or "Applications" (wording may vary).
• Find and tap on the Entagged app.
• Tap "Force Stop".

Turning Bluetooth off and on again can solve a lot of issues, especially on Android. There a several ways of doing this:

On Android

Method 1: Using the Quick Settings Panel

• Swipe down from the top of the screen to open the notification shade.
• If necessary, swipe down again to access the full Quick Settings panel.
• Find the Bluetooth icon and tap it to turn it off. 
• Wait for 10-15 seconds, then tap it to turn it back on.

Method 2: Using the Settings Menu

• Open the "Settings" app.
• Scroll down and tap "Bluetooth" or "Connected Devices" (wording may vary).
• Toggle the switch next to Bluetooth to the "off" position.
• Wait for 10-15 seconds, then tap it to turn it back on.

On iPhones

• Open the Control Center.
• On iPhones with Face ID, swipe down from the top-right corner.
• On iPhones with a Home button, swipe up from the bottom of the screen.
• Long press the Bluetooth icon, go to Bluetooth settings and tap the switch to turn it off.
• Wait for 10-15 seconds, then tap the switch again to turn it back on.

Open the Entagged app and navigate to the unpairing button: Menu (bottom left) → Entagged with gear icon (bottom left) → Your Entagged → Tap "Unpair Entagged".

Now your Entagged will show up in the pairing screen (previous screen). Now simply tap it to pair it again.

On Android

• Open the Google Play Store app.
• At the top right, tap the Profile icon.
• Tap "Manage apps and devices".
• Find and tap on the Entagged app.
• Tap "Uninstall", wait and reinstall the app.

On iPhone

• Find the Entagged app on your Home Screen or in your App Library.
• Long press the app until a menu appears.
• Tap Delete/Remove App, then tap Delete to confirm.
• Go to the App Store, find the Entagged app and install it again.

On Android

• Hold the power button until the power off/restart options appear on the screen.
• Select "Restart" to reboot the device.

On iPhone

• Hold down the power button (or power + volume down button on newer iPhones) until you see the "slide to power off" slider and shut it off.

Please make note of any Entagged settings you've previously changed (e.g. enabling the append code button) and make sure to change them back after the reset.

This can also help if:

• The operating system of your current device is too old (or too new) for the Entagged app. The Entagged app requires iOS 15 and newer or Android 6.0 and newer.
• Your phone is having Bluetooth issues. (This way it's possible to rule out that the Entagged is defective.)

• Turn off the Bluetooth on all nearby smartphones/tablets. 
• Leave the Bluetooth ON only on the device you are attempting to pair with the Entagged device.
• The light on the Entagged device should change from turquoise to orange.
• Now you can pair your chosen smartphone/tablet with the Entagged device.