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Renew expired download links for downloads

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Overview

Download links for digital products remain active for up to 6 weeks from when an order is placed. Customers are informed of this timeframe in the automatic email they receive once their download is available.

If a download link expires, you have two options to renew it: either on the customer’s side or on your side as the photographer.


Option 1: Customer renews the link

Customers can renew their own link directly from their order page:

  1. The customer clicks the Zip file download button on their order overview page.
    Customer order overview page with Zip file download button.
  2. Shortly afterward, they receive an automatic email with the renewed download link.
    Customer email notification containing the renewed download link.

Tip: We recommend adding this information to your shop FAQ page to reduce support requests.


Option 2: You renew the link

If the customer cannot renew the link themselves, you can re-enable it:

  1. Go to the Orders page.
  2. Under the Actions menu, disable the current download link.
  3. Once disabled, the Renew download link button will appear. Click it to reactivate the link.

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