Why customer data is not collected when using one access code for all subjects

Table of contents

• Overview
• Steps to ensure customer data is collected
• The takeaway

Overview

If you set registration as mandatory in a job that uses one access code for all subjects but no customer data is being collected, the issue is likely with your registration form settings.

Steps to ensure customer data is collected

1. Review your registration settings: Go to your job’s registration configuration.
2. Confirm registration is set to “Required”: This ensures customers must enter their details before accessing photos.
3. Enable “Show registration form after every login”: Without this enabled, only the first customer entering the code will be asked to register. Subsequent customers will bypass the form and enter the shop without leaving their contact details.
   

The takeaway

To collect contact details when using a single access code for all subjects, make registration required and enable Show registration form after every login. This ensures every customer entering the shop provides their information.