Table of contents
Overview
Once your job is set to selling, get ready for the orders to start coming in! This article explains how to find submitted orders and how to handle changes when necessary.
Locating an order
When an order is placed through your online shop, it will appear on the Orders page. You can also find it in the Orders tab of the Photo Job where the order originated.
What happens to an order after it’s placed?
- Paid orders may go directly to the lab listed in your price profile.
- Orders may also wait in Manual Revision or Batch Order depending on your job settings.
Here’s a quick reference chart showing where an order may be located:
Changes after an order has been placed
Contact our Customer Care team right away if a submitted order needs to be changed. Note that changes depend on the lab’s processing time, and adjustments are not guaranteed.
- Wrong product selected: Contact support to cancel the order. The customer can reorder or you can use Order Entry to place a new one on their behalf.
- Downloadable products: We can deactivate a download link as long as the file hasn't been downloaded yet.
- Orders already sent to lab: Once transferred, most changes are no longer possible. In urgent cases, call us so we can check with the lab directly.
The takeaway
This guide helps you track your orders from sale to fulfillment, including handling special cases like revisions or digital products. Knowing your order flow improves accuracy and customer satisfaction.