How to create a product package for Prepay jobs

Table of contents

• Overview
• Setting up a product package
• The takeaway

Overview

⚠ Please note: Prepay is not activated by default and is generally reserved for customers on higher-tier plans with specific business needs. If this applies to you, and you believe Prepay may be a good fit, reach out to your account manager. We’ve taken a step back from broadly offering Prepay to enhance and upgrade the experience. Prepay+ is only available to existing users who already have it enabled.

[Prepay only] Product packages can bundle prints, gifts, and digital products at a lower combined price than buying items individually. This gives customers great value, increases average order value, and simplifies selection.

If you are looking to create a product package for a proofing job instead, view how to create a product package for proofing.

Please also understand the difference between Prepay (tackled in this article) and Prepay+. This article gives you a quick run-through. 

Setting up a product package

This section shows the recommended image setup for Prepay and the exact steps to create and configure your package.

Before you start: use one individual and optional group photo

• An individual pose
• [Optional] A group pose

GotPhoto automatically uses the first individual image (after the QR card) and the first group image in the subject’s gallery to match items in the order. Set up your package accordingly so the right photos are matched.

Create and configure your prepay package

1. Open the product packages page: go to Products & Prices → Product packages. [  Classic interface: Settings → Product packages ]
2. Click the blue + Create product package button.
   
3. Name your package and click Next.
   
4. Click Settings to expand package options.
   
5. [Optional] Complete your settings:
   
   1. Name: The package name customers see.
   2. Internal name: Not shown to customers.
   3. Brief description: Short text under the package name in the shop.
   4. Limit to one access: Prevents mixing photos from multiple access codes (e.g., siblings) in one package.
   5. Description: Longer details shown in package details.
   6. Product image: Upload 6:4 aspect ratio (450×300 px). Visible on desktop shop view.
6. Click Save changes to save your package settings.
7. Click + Add products to open your lab’s product catalog.
   
   Note: Products depend on the selected lab. If you switch labs later, you must recreate packages.
8. Select products: click Add to include, or Remove to exclude.
   
9. When finished, click the blue < Back to product packages button at the top of the page.
10. Update the Quantity column to set how many units of each item are included in the package.
    
11. Set the Available for column for each itemto control which photos the product can be ordered for:
    • Only individual photos
    • Only group photos
12. 
    [Prepay only] Important: This step is required. GotPhoto uses these assignments to match items to the first individual or first group image for the subject. All changes save automatically.

Next, add the package to a price list to set the price, then link that price list to your Prepay job.

The takeaway

Prepay packages boost order value and simplify ordering. Keep galleries to one individual and an optional group photo, create the package, then assign each item’s Available for value to individual or group. Add the package to a price list and link it to your Prepay job for a smooth, accurate fulfillment workflow.