Troubleshooting

Price Profiles

• Missing Translation Displayed Instead of Package Names

Creating Names Lists

• Two parents registered the same child. What should I do?
• My names list is gone.

Access Codes

• I want to export all access codes in a spreadsheet.
• I accidentally deleted an access code. How do I add it back to the album?
• Mismatch between the Number of Subjects and QR Cards
• Names list: Some characters are not displayed correctly

Uploading Photos

• I need to upload some more photos after my initial upload.
• I'm having FTP upload problems.
• I want to move multiple pictures to a different album.
• My images are rotated.
• My images aren't activating properly.
• I have a "This order cannot be processed" notification.
• My album has a "too many photos" tag.
• I need to change a subject's name/group/teacher.
• Photos are not showing in Photo Management
• My photos are uploading slowly.
• I've uploaded new photos via Manual Revision, but the thumbnails haven't changed/aren't showing.
• I want to download all the original images in an album/job.

Customer-Facing Issues

• The download link for digital products isn't working anymore.
• I can't see my customer's Apple Pay order.
• My customers can't open their photos on mobile devices.
• Job with one Access Code: Registration Form not showing in Shop
• My order and invoice number don't match
• Not all of my Album Thumbnails appear in the Shop
• I want to send out a payment reminder to a customer.
• Communication Profile emails are not being sent to my customers.
• My customer resubscribed but still isn’t receiving emails
• My customer made two separate orders and wants to combine them.
• My customer made two separate orders and wants to combine them.

Customer Outreach

• My contact sheet custom background isn't loading.

Customizing Your Shop

• I want to integrate my scheduling tool on my GotPhoto site.
• I want to add graphics to my online shop or email.
• I made changes to my GotPhoto website, but I can't see them when I visit the page.

Your Account

• I want to create another account.
• I'm no longer receiving order notifications.
• I forgot my GotPhoto password.
• My GotPhoto Dashboard is not loading properly

Next Gen

• Team photo appears in the wrong spot

Entagged

• In-App Error Messages
• My barcode scanner is flashing and/or beeping.
• The scanned barcode isn't being saved in my camera.
• I can't tell if my RFID scanner sent the code to the camera.
• My Entagged firmware update isn't working.
• My Entagged isn't working and I'm in the middle of a shoot.
• My Entagged LED light is orange.