Troubleshooting

Price Profiles

• Missing Translation Displayed Instead of Package Names

Creating Names Lists

• Two parents registered the same child. What should I do?
• My names list is gone.

Access Codes

• I want to export all access codes in a spreadsheet.
• I accidentally deleted an access code. How do I add it back to the album?
• Mismatch between the Number of Subjects and QR Cards
• Names list: Some characters are not displayed correctly
• A subject is accidentally linked to the wrong customer.

Uploading Photos

• I need to upload some more photos after my initial upload.
• I'm having FTP upload problems.
• I want to move multiple pictures to a different album.
• My images are rotated.
• My images aren't activating properly.

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Customer-Facing Issues

• The download link for digital products isn't working anymore.
• I can't see my customer's Apple Pay order.
• Downloads: My customers can't open their photos on mobile devices.
• Job with one Access Code: Registration Form not showing in Shop
• My order and invoice number don't match

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Customer Outreach

• My contact sheet custom background isn't loading.
• My one-time message was not sent to all potential buyers

Customizing Your Shop

• I want to integrate my scheduling tool on my GotPhoto site.
• I want to add graphics to my online shop or email.
• I made changes to my GotPhoto website, but I can't see them when I visit the page.
• My GotPhoto Shop Page with a Custom Domain is flagged as unsafe

Your Account

• I want to create another account.
• I'm no longer receiving order notifications.
• I forgot my GotPhoto password.
• My GotPhoto Dashboard is not loading properly

Next Gen

• Team photo appears in the wrong spot

Entagged

• In-App Error Messages
• My Entagged isn't working and I'm in the middle of a shoot.
• My Entagged is not lighting up.
• The scanned barcode isn't being saved in my camera.
• My Entagged firmware update isn't working.

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QSuite

• My photos are not being imported into QID or QMate