Frequently Asked Questions
While all relevant information can be found in our Next Gen help center articles, we’ve compiled answers to the most frequently asked questions. Each includes links to more detailed guides.
What is the Next Gen turnaround time?
Turnaround times vary by job size. To set the right expectations with your league, check the turnaround timetable on nextgenphotosolutions.com. Details are also available in the Next Gen Workflow article (section 8).
Can I preview the checkout and selection page before submitting a real job?
Absolutely! Try our interactive checkout walkthrough. You can also find it in the Next Gen Workflow overview.
How many images can I send to Next Gen per athlete?
Full Composite jobs allow up to 6 images (1 team + 5 individual). Traditional and Traditional+ jobs are limited to 5 individual images. More info here: Full Composite and Traditional jobs.
Do team images need to be uploaded to GotPhoto before sending to Next Gen?
No, team images can be included directly in your editing request and will be synced back automatically. More info here.
Do team images get turned into graphics?
No, team images are only used for the team image output. If you want one used as a graphic, photograph it separately as an individual. Learn more in section 2.
Can I use my own templates or only choose from Next Gen's?
Next Gen offers hundreds of customizable templates, and you can add your own by submitting PSD files and proof of purchase. Setup via a third-party service is about $50 per template. Learn more in section 7.
Do I need individual access codes for each athlete?
Yes, each subject must have a unique access code for Next Gen submissions.
Do pricing bundles include team images?
No, bundles cover individual images only. Team images are priced separately. Details here.
If I submit a Help Request, will the new graphics flow into GotPhoto?
No, graphics from Help Requests are returned via Google Drive and must be manually uploaded to GotPhoto. Validate data upfront to minimize post-job edits. More info here.
Can I multi-tag buddy images before sending to Next Gen?
No, multi-tagging is not currently supported. Tag one athlete first and manually add others after processing. More details here (section 2).
Can I add color correction to my Next Gen order?
Yes, you can include color correction at checkout for $0.20 per image. Instructions in section 7.