Send payment reminders for unpaid orders

Table of contents

• Overview
• Send a manual payment reminder
• Set up scheduled payment reminders
• The takeaway

Overview

When customers have unpaid orders, GotPhoto allows you to remind them to complete payment. Depending on your setup, reminders can be sent manually from an order or automatically through your communication profile.

Send a manual payment reminder

1. If you are using a standard GotPhoto communication profile, a reminder email is sent automatically based on the configured trigger.
   
2. You can also send a reminder directly from an unpaid order. Open the Individual Order page, scroll past the Summary section, and click Send a payment reminder under Actions.
   
3. Adjust the template if needed. The email comes pre-filled with placeholders for relevant details (order ID, payment info, etc.), which are automatically replaced when the reminder is sent.

Set up scheduled payment reminders

For more automation, you can create a series of reminders within your communication profile:

1. Duplicate or add a message for unpaid orders in your communication profile.
2. Set the trigger to after an order is placed and remains unpaid, then choose the timing (e.g., 3, 7, 14 days after order placement).
   
3. Create your message. You can customize it or use a pre-written unpaid order reminder template.
   
4. Click Save to confirm your reminder setup.
5. Repeat these steps for each reminder in your series, adjusting the timing so multiple reminders are not sent on the same day.

Once configured, customers with unpaid orders will continue to receive reminders until payment is completed.

The takeaway

You can send payment reminders manually from the order page or automate the process by setting up a communication profile. A common reminder schedule is after 3, 7, and 14 days, but you can adjust it to suit your business needs.