This error appears when you need to perform a firmware update. Firmware updates improve the performance of your Entagged device by upgrading its internal software. Keeping your firmware up to date ensures your device runs smoothly and protects against bugs and errors. You can see what updates and changes are included by tapping on the firmware update.
If your firmware update gets stuck, here are two steps to make sure your firmware update is completed:
- Keep your camera busy: To update your Entagged firmware, your camera must be on and active for the entirety of the update process. Since most cameras have a built-in power-saving feature, this can interfere with your download.
Please restart your download and half-press the shutter button throughout the update process. This will keep your camera "awake" for the duration. - Try a different operating system: If you are using the Entagged app on iOS device (Apple), try using it on an Android device instead (or vice versa). Once the firmware has been updated, you can go back to your preferred device.
- Send us your logs (Android users only): If the above options haven't worked, we will need to view your Entagged log. To create your log file:
- Open the Entagged app and navigate to the menu ().
- Tap the icon.
- Select Share Log File.
If these steps do not restore functionality, please reach out to our Customer Care Team.
Are you mid-shoot and need to quickly use an alternative tagging method? Click here for a brief explanation on how to pivot to QR tagging.