This FAQ explains the transition to the New Shop: the timeline, what changes automatically, which features are supported, and current limitations.
The Timeline
The Transition
Is this the same new shop that has been available since 2025?
Yes. It is the same shop, continuously improved since its initial launch based on photographer feedback. There is nothing new to learn.
How does the new shop differ from the legacy shop?
The new shop keeps the familiar structure of the legacy shop, including packages, à la carte products, and pose selection per package. It also offers a cleaner shopping experience for families purchasing photos of multiple subjects and is optimized for mobile devices, which account for more than 80% of shop traffic.
Thanks to these improvements and ongoing optimizations based on photographer feedback, photographers using the new shop see an average 10% increase in sales (measured by GMV per activated access code). For school and nursery jobs, sales can increase by up to 20%, while the mobile-optimized experience delivers a 44% higher mobile conversion rate.
After the New Shop opt-in is removed, how can I tell which shop a job is using?
Check the Public access type setting:
- If Public access type is available, the job is using the old shop.
- If Public access type is not available, the job is using the new shop.
When will all jobs appear in the shop?
Key transition dates:
- US/CA: Starting 27 July 2026 (new jobs- the date may vary), 10 August 2026 (existing legacy jobs)
- UK: 3 August 2026 (new jobs), 17 August 2026 (existing legacy jobs)
The transition will happen automatically according to your region's rollout schedule.
What will happen to my existing photo jobs that are still using the legacy shop?
They will automatically use the new shop, we will take care of that. As the transition approaches, if any of your photo jobs are affected by unsupported legacy shop features, you'll receive an email with an overview of the affected jobs, the unsupported feature(s), and direct links to review them.
Can I continue using the legacy shop, or go back to it after the transition?
No. From your region's deprecation date, all new photo jobs use the new shop only. Existing jobs remain on their current shop until they automatically use the new shop.
Will parents who are mid-session be interrupted during the transition?
No. Parents who logged in before the transition can complete their session in the legacy shop. If they log in again after the transition, they will use the new shop. Items left in the legacy shop cart will not carry over.
Will I lose any features when the legacy shop is retired?
A small number of features work differently or are not yet available in the new shop: you can find the list here. As the transition approaches, if any of your photo jobs are affected by unsupported legacy shop features, you'll receive an email with an overview of the affected jobs, the unsupported feature(s), and direct links to review them. Where possible, we'll also point you to available alternatives.
Will anything change for photographers who handle fulfillment themselves?
No. Price lists with self-fulfilled items are fully supported.
What new features does the new shop include?
- Professional Retouching, shown prominently at checkout
- Yearbook selection deadline
- Content protection to help prevent screenshots and unauthorized downloads
- Pre-registration Quick Login Link
- Abandoned Cart reminder
- Clean and modern UI, optimized for mobile devices
Global and Public Access
Does the new shop support the Global Access Code?
Yes. The Global Access Code that grants schools and other clients easy access to all photos works in the new shop exactly as it did in the legacy shop. Please note that the additional features Global Connection Code and Find Your Access Code are not available in the new shop. The Global Access Code cannot be restricted to viewing only; parents will always be able to place orders. This behavior is unchanged.
Does the new shop support One Access Code jobs?
Yes, from August 3, 2026, the One Access Code access type is supported in the new shop. You can still create jobs of this type, and nothing changes in the shopping experience for parents.
If you need to create a new One Access Code photo job during the transition period (July 27–August 3, 2026, for the United States and Canada, or August 3-17, 2026, for the United Kingdom), you can use the current workaround:
- Set an access code per subject.
- Add a Global Access Code to the photo job. You can find more detailed instructions here.
Your existing One Access Code photo jobs are not affected.
The album view is available for both One Access Code jobs and the Global Access Code.
Can I create new public photo jobs in the new shop?
Public jobs won't be supported in the new shop. Alternatively, you can use a One Access Code job type. It provides a similarly simple experience while adding an important layer of privacy and security.
Can orders from individual and Global Access Codes be combined?
Yes. This is fully supported. A previous issue affecting this functionality has been resolved.
Albums and photo visibility
How will separate albums, for example, for composites or magnets, work in the new shop?
The album view is not yet available for photo jobs using individual access codes. However, if you assign different price lists to individual albums, parents will still see the correct prices for each photo they select.
Photos from albums set to Available for everyone appear in the package selection and the à la carte section, where parents can find them using the group photo filter and pagination.
When will album viewing be available for individual access codes?
There is no timeline to share yet. This is something we would like to support in the future.
Are photos displayed with the same quality as in the legacy shop?
Yes. Image quality and clarity are the same. The option to zoom in on photos is not yet available.
Packages and Products
Can single-pose packages be restricted in the new shop?
Yes. If you restrict a package to a single pose, parents can only select one pose for all products in that package.
Can background choices be restricted for single-pose packages?
Not yet. The option to restrict single-pose packages to a single background is not yet available in the new shop.
Will personalizable lab products, such as Trader Cards that require text input, be supported?
Yes. Personalizable lab products that require parents to enter text are supported in the new shop.
Are custom products from my own production supported in the new shop?
Yes, they are fully supported.
Can parents fill packages from their wishlist?
Parents can add photos to their wishlist and order à la carte items from it. The option to fill packages with photos from the wishlist is planned for a future update.
Prepay and Session Fees
How does the transition affect Prepay photo jobs?
Prepay photo jobs use a separate shop and are not affected by this change. You can continue to set up and manage Prepay jobs as before.
Order History
Will parents be able to see their order history in the new shop?
Parent order history is not currently available in the new shop.
Retouching
Can photographers offer retouching in the new shop?
Yes. The Professional Retouching product is shown prominently at checkout. You can handle retouching yourself or use GotPhoto's AI-powered retouching service, with three retouching levels available and an optional review step. Learn more here: Offer the Professional Retouching add-on in GotPhoto
Content Protection and SnapShield
Is screenshot and content protection available on mobile devices?
Yes. Long-press actions on mobile devices are disabled in the new shop. Parents must confirm a content protection notice before accessing the shop. You can manage this setting in your admin area under Online Shop > Shop Settings > Content Protection. Learn more here Content protection: Prevent screenshots and reduce image theft in your GotPhoto shop
Do I need to update my SnapShield settings for the new shop?
Yes. SnapShield does not update automatically if you have only used it in the legacy shop until now. Enter your SnapShield embed key in your GotPhoto admin area under Online Shop > Shop Settings > Content Protection, select SnapShield, enter your embed key, and click Save.
Branding and Customization
When will options to customize button colors and other branding elements be available?
There is no timeline to share yet. We are prioritizing shop stability and improvements that enhance the shopping experience for parents and help drive sales. Additional customization options may be added at a later stage.
Is custom HTML still supported?
No. Custom HTML (Your Code shop settings) is currently not supported in the new shop.
Can pre-registration still be used with the new shop?
Yes. The new shop includes an updated pre-registration page optimized for both desktop and mobile.
Support of additional features
What happens to free download products in my price list?
Free downloads are not yet supported in the new shop. Alternatively, you can add a digital download product and set its price to zero.
Will automatic photo effects applied on upload still work?
No. Automatic photo effects on upload are not supported in the new shop. Instead, customers can choose from your enabled photo effects for each individual photo.
Will Google Analytics still track my shop?
The Google Analytics field in your admin area will be greyed out as it is currently not supported in the new shop.