Firmware updates improve the performance of your Entagged device by upgrading its internal software. Keeping your firmware up to date ensures your device runs smoothly and protects against bugs and errors.
If your firmware update gets stuck, here are some steps to make sure your firmware update completes successfully:
- Always keep your camera active: To update your Entagged firmware, your camera must be on and active for the entirety of the update process. Since most cameras have a built-in power-saving feature, this can interfere with your download.
Please restart your download and half-press the shutter button throughout the update process. This will keep your camera "awake" for the duration. - Restart the app: Quit the app fully, then relaunch it.
- Restart your phone's Bluetooth: Go to your phone’s Bluetooth settings, turn it off for a few seconds, then turn it on again.
- Unpair and re-pair the Entagged: For detailed instructions, see our pairing article.
- Reinstall the app: Delete and download it from the App Store/ Play Store again.
- Restart the Entagged: Remove the camera battery and reinsert it after 10 seconds.
- Try a different operating system: If you are using the Entagged app on iOS device (Apple), try performing the update on an Android device instead (or vice versa). Once the firmware has been updated, you can go back to your preferred device.
- Send us your logs (Android users only): If the above options haven't worked, we will need to view your Entagged log. To create your log file:
- Open the Entagged app and navigate to the menu ().
- Tap the icon.
- Select Share Log File.
- Reach out: If none of the above options have worked, please reach out to our Customer Care Team.