Overview
When sending out emails to your customers on your behalf, the GotPhoto system will always create the [email protected] email as the sender email, as we can't use the photographer's email address to send out emails from our system.
Enterprise customers who use an email hosting provider can customize the sender email. To get access to this feature, please contact your account manager; they will be happy to activate the feature in your account. This article explains how to set up email server settings once the feature is enabled.
Setup
We do not recommend using this setting with free email providers (e.g., Gmail, Hotmail, Yahoo, etc.), as they limit the number of emails sent per hour or day. Running a campaign will result in significant delays. Additionally, GotPhoto, will not be able to track whether these emails have been successfully sent to your customers and will not be able to provide any support on the email delivery.
Once activated, the email server settings are at the bottom of the Email Settings page (Settings → Communication Settings → Email Settings).
- Under Email server settings, click on Own providers.
- Enter the name of your SMTP-Server, SMTP-Port, username, and password.
- Click the Check & Save button.
- Back at the top of the page, enter your sender email.
- Optional: Enter the reply email address.
- If you haven't already, add your logo and email signature.
- Click the Save button.
This setup ensures emails from your communication profiles and newsletters pass through your email server before reaching your customers. As a result, the sender's email address will reflect your chosen address from your communication settings.
Important Update (February 2024)
If you are using your own email provider for bulk sending, be aware that Yahoo and Gmail now enforce stricter email authentication rules to combat spam and phishing. This means you need to ensure your emails comply with SPF, DKIM, and DMARC protocols to improve deliverability and avoid being marked as spam. Other email providers may adopt similar rules, so it's crucial to stay compliant to maintain the effectiveness of your email campaigns. Email authentication helps ensure your emails are trusted and reach customers' inboxes without interference. To achieve this, we encourage you to take the following steps:
What steps can you take to ensure that your customers will receive your emails?
- Reach Out to Your Email Provider: Please get in touch with your email provider and ask about email security features like SPF, DKIM, and DMARC for your email domain.
- Ask for Help: Request guidance from your email provider on setting up these security features. They can assist you in making sure your emails are protected and recognized as legitimate.
- Stay Updated: Please keep yourself updated about any changes or updates your email provider makes regarding email security. This way, you can ensure your communications remain secure.
Taking these simple steps will help safeguard your emails and ensure they reach your customers reliably.
The Takeaway
Enterprise customers can configure their email server settings for personalized email sending, ensuring emails reflect their chosen address and enhancing email security. We do not recommend using free email providers with this setting.