Troubleshooting
Uploading Photos
- Add more photos to an existing photo job
- Troubleshoot FTP upload issues in GotPhoto
- Move multiple pictures between albums in GotPhoto
- My images are rotated.
- I have a "This order cannot be processed" notification.
- Why the "Too many photos" tag appears in GotPhoto
- Edit a subject’s information in GotPhoto
- Photos show as crossed-out cameras in Photo Management
- My photos are uploading slowly.
- What to do if thumbnails do not display correctly in GotPhoto
- Download original photos from a job or album
- Manage unassigned or duplicated images in an album
Customer-Facing Issues
- Fix issues when customers cannot access their photo gallery
- Renew expired download links for downloads
- Why an Apple Pay order may not appear in GotPhoto
- How customers can download and extract photos on mobile devices
- Why customer data is not collected when using one access code for all subjects
- Why order numbers and invoice numbers may differ
- Send payment reminders for unpaid orders
- Troubleshooting automated campaigns
- Why you cannot combine orders after submission
- Why customers may receive duplicate downloads in a package
- Having trouble checking out in the Shop?
- How to replace a background in an order and fix orders without a background
Access Codes
- My images aren't activating properly
- Export a list of names from a photo job
- Cannot use same password twice? How to restore a hidden access code
- Mismatch between the number of subjects and QR Cards
- Why special characters or rosters may not import correctly in GotPhoto
- Unlink a potential buyer from the wrong access code
- Accidentally deleted a job? How to recreate it and generate new access codes