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HelpCenter GotPhoto
FAQ
FAQ
Answers to your most frequently asked questions
Getting started
Generating a barcode list
Generating QR cards
Adding a communication profile to a photo job
Adding an archiving date to a photo job
Completing prepay job settings
Adding a price profile to a photo job
See all 52 articles
Common
How do I create a student data export?
Quick Composite FAQ
Retake Day / Make-Up day
How can I quickly find a customer, order, access code, etc. ?
How can I delete a photo job?
How does GotPhoto invoice me and why does my account balance show as negative?
See all 27 articles
Photo Jobs
Upload Names List Via School Portal
Lightroom Plugin
Metadata Upload
Prepay Workflow
Barcode Tagging With GotPhoto
Global Access Codes, Global Connection Code and Find Your Access Code
See all 33 articles
Registration
Can I create another account with my email address?
Photos
Is there a way to find out which students were not photographed?
How can I upload photos via FTP?
Edit an album
Modifying orders in manual revision
Create an album
Greenscreen
See all 21 articles
Website
Shop Settings
How can I add my shop to the Google index?
How can I customize my website?
Sale
Statistics
Customer invoices for accounting
How to integrate your own payment provider?
How to Create a Coupon
Where can I add a Print Release for Digital Orders?
Can I set a minimum order amount?
See all 18 articles
Production
How do I know when an order has been sent to the lab?
Easy Production Sync
Can I Offer Memory Mates Or Composites In My Sports / Dance Jobs?
Managing Order Labels
Coronavirus - Lab Closures FAQ
Batch Shipping: Frequently Asked Questions
Products and Labs
Which Shipping Options Does My Lab Offer?
Batch Shipping: Manual processing
Batch Shipping: Extended Batch Shipping Options
Does my customer receive an invoice for personal orders sent directly to him?
Troubleshoot
Is it possible to change an order after it has been placed?
I accidentally deleted an access code. How do I add it back to the album?
Should it take over an hour to generate contact sheets?
Shooting QR Cards: Best Practices
Erroneous Orders
FTP Issues
Terms & Conditions
FAQ on Update of General Terms & Conditions for Studios in Canada
FAQ on Update of General Terms & Conditions for Studios in the United States
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