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HelpCenter GotPhoto
FAQ
FAQ
Answers to your most frequently asked questions
Getting started
Sizing for Logos
Generating a barcode list
Generating QR cards
Adding a communication profile to a photo job
Adding an archiving date to a photo job
Completing prepay job settings
See all 53 articles
Common
Why am I receiving duplicate invoices for January - March 2022?
Do you offer training videos or live webinars?
How do I create a student data export?
Quick Composite FAQ
Retake Day / Make-Up day
How can I quickly find a customer, order, access code, etc. ?
See all 28 articles
Photo Jobs
Barcode Tagging with Entagged - Names List Feature
QIDCard Software - Design and Create ID cards with your GotPhoto Export
Prepay+ Workflow
Upload Names List Via School Portal
Lightroom Plugin
Metadata Upload
See all 36 articles
Registration
Can I create another account with my email address?
Photos
QMate Software- Memory Mates and More: Create Your Custom Products In GotPhoto
Is there a way to find out which students were not photographed?
How can I upload photos via FTP?
Edit an album
Modifying orders in manual revision
Create an album
See all 22 articles
Website
Shop Settings
How can I add my shop to the Google index?
How can I customize my website?
Sale
Statistics
Customer invoices for accounting
How to integrate your own payment provider?
How to Create a Coupon
Where can I add a Print Release for Digital Orders?
Can I set a minimum order amount?
See all 18 articles
Production
How do I know when an order has been sent to the lab?
Easy Production Sync
Can I Offer Memory Mates Or Composites In My Sports / Dance Jobs?
Managing Order Labels
Coronavirus - Lab Closures FAQ
Batch Shipping: Frequently Asked Questions
Products and Labs
Which Shipping Options Does My Lab Offer?
Batch Shipping: Manual processing
Batch Shipping: Extended Batch Shipping Options
Does my customer receive an invoice for personal orders sent directly to him?
Troubleshoot
Is it possible to change an order after it has been placed?
I accidentally deleted an access code. How do I add it back to the album?
Should it take over an hour to generate contact sheets?
Shooting QR Cards: Best Practices
Erroneous Orders
FTP Issues
Terms & Conditions
FAQ on Update of General Terms & Conditions for Studios in Canada
FAQ on Update of General Terms & Conditions for Studios in the United States
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