FAQ on Update of General Terms & Conditions for Studios in the United States

From July 1, 2022, studios in the United States can confirm the updated General Terms & Conditions (GTC) of GotPhoto Inc.

The GTC (version July 1 2022) can be accessed via the following link:

General Terms & Conditions for USA

The contracting party of Studios in the United States is GotPhoto Inc., 433 Broadway, New York, NY 10013.

Because of the data protection laws in Canada, studios from Canada will be served by our German legal entity, Fotografen Online Service GmbH. Canadian customers can find more information regarding this here.


What are General Terms and Conditions?

"General Terms & Conditions" is a document that regulates the contractual relationship between the provider of a service and its user. GTC provide clarity about what should happen in any given situation. They set out the key business terms that the provider is offering to their clients and help the contractual parties understand their duties, rights, roles and responsibilities.


What action do I need to take?

We need your consent in order to continue operating your GotPhoto account and online shop.

When you log into your GotPhoto account, a pop-up will appear prompting you to read and accept the terms. 

You will also be able to access the pop-up at any time from your Dashboard within your GotPhoto account. It will remain as an open to-do item in your Dashboard until you’ve accepted the General Terms & Conditions, or until the deadline passes.


What happens if I do not agree to the Terms & Conditions from GotPhoto?

Of course, we don't want to lose you as a customer! We therefore ask you to please accept our General Terms & Conditions. You have until August 31, 2022 at 11:59pm EST to provide your consent from within your GotPhoto account. Unfortunately, we won’t be able to make any individual agreements.

Beginning on September 1, 2022 at 12:01am EST, certain features of your GotPhoto account will no longer be accessible without GTC consent. At that time, you will no longer be charged a subscription fee, and any subscription fee for the period after August 31, 2022 will be refunded to your account.

After a transitional period which ends on November 30, 2022 at 11:59pm EST, we will unfortunately have to terminate your contract and your account data will be deleted. Payment will still be required for any outstanding fees owed on your account at that time.


What happens if I miss the deadline to agree to GotPhoto's General Terms & Conditions?

If you miss the deadline for agreeing to the General Terms & Conditions, don’t worry! You can still accept the Terms and Conditions during the 3-month transitional period, which will automatically reactivate your account.

From September 1, 2022 until November 30, 2022 at 11:59pm EST, your customer account will only be available to a limited extent. However, you still have the option of agreeing to the GTC in your administration area in order to be able to use your account to its full extent again.

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