Dance Best Practices: Communicating with customers

When communicating with your customers, don't forget to convey this key information:

Picture day(s):

• Let customers know the date(s) for picture day! You can use the "Picture Day" ([Job.date_shot]) placeholder in your communication profile or newsletter. Include any other relevant information they need to know to prepare for picture day.
  Pro tip: If you want to use the same communication profile across multiple jobs, you can use the "Custom communication profile text" ([Job.custom_text]) placeholder for any job-specific text. Within each photo job's Advanced Settings, there is a field to add custom text to the job's communication profile using this placeholder:

   

  

Proofing:

• Make sure parents know how to log into your proofing shop: 
  • If you are using an access code for each child: each customer will have their own customized login link. You can easily incorporate it into your communication profile by using the "Customer's personal link to automatically login in" ([Customer.loginurl]) placeholder in your communication profile or newsletter.
    Note: If you are using different access codes for different costumes for the same child, the customer will only get 1 email with 1 login link, which will then automatically log them in to the shop, where they can see photos for all of their access codes for that job.
  • If you are using one access code for the job: make sure to share that code with parents.