How long does the download link sent to parents stay active?

Download links stay active for up to 6 weeks after the order has been placed. 

Customers will be informed about that time period in the automatic email they receive when the download is available. In this email, they are also asked to reach out to you in case they have not downloaded the images within these 6 weeks. 

Once the download link has expired, you will need to disable the download link and you will then see the Renew download link within the order. 


After hitting the button, your customers will be able to download their images. 


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