In order to adjust crops or to upload retouched photos, the manual revision feature needs to be enabled on a photo job level:
- Click Photo Jobs on the top black bar
- Click on the relevant Photo Job to open it.
- Click Actions -> Advanced Job Settings
- Scroll to "Revise orders manually", select Enabled and hit Save
New orders will be placed in your manual revision tab for any required revisions.
In order to adjust the crop, scroll to the bottom of the order overview page and click "Adjust photo".
You will then be redirected to an Adjust crop page where you can make the necessary revisions. Make sure to hit the Save button after changing the crop or replacing an image.
After the revisions are complete, click < Order to get back to the order page, you then will have to release the order by clicking "Release this order for production".
If you want to replace the same image for multiple products, and you don't need to adjust the crop please use the blue "Revise Order" button on the top left of the page, it will save you a lot of time. Also, the images that you replace in this area, will also be replaced in Photo Management.
Please note: Once you hit the Confirm & Submit button, the order will leave the Manual Revision and go to the open batch (if is batch shipping), or to the lab (direct shipping).
You tried to replace an image, but you get the error "Wrong aspect ratio"? This happens when the new image has different dimensions than the crop that the customer selected. In this case, go back to the order page and replace the image via the "Adjust Photo" option on the bottom of the order.
- Retroactive orders can't be placed under manual revision unless this has been specifically requested to Technical Support, please call us at 646-362-5100.