You might have noticed that there are two areas in the system, where you can create products:
1. Own Products
Under Settings (top menu) > Labs & Products > Own products, you find some basic settings to create your own products. This area has been created only for Direct Shipping orders, its functionality is very basic, therefore, we would only recommend using it only if you just want to offer an additional Service like a retouching service or a sitting fee. Otherwise, if you want to offer more products, especially print products, please always use the Production tab for all of your products on the top menu. We're happy to activate it for you.
You can define your product categories and shipping fees, the shipping fees you set up here will be applied to all of your own products. This is also one of the reasons, we ask you to use the Production tab, there you can create different shipping groups and assign them to individual products.
Here's an example on how you can set up a retouching product:
This is how this product will look like on your customers' end:
Q: Can I force orders which include my retouching product to Manual Revision, so that I can revise the order before it goes to the lab?
A: Yes, simply check the box for Manual Revision, then all orders which include this product will go to Manual Revision after they have been placed, you'll also be notified by email once you have orders that you need to revise.
Q: I realize that I have created all my prints under Own Products, I want to move them to my Production Tab - Is that possible?
A: Yes, we got you covered! Go to your product overview, click Actions and select Copy to your lab. The system will then move the product to the same category of your Production tab. Just make sure that you adjust all price profiles were you've added the moved products. Also, ensure that you assign a shipping group to the products if they have different shipping fees as the default shipping group you've set up under the Production tab.
2. Production Tab
You find the Production Tab on your top menu. Please reach out to us, so that we can activate it for you.
The production tab supports direct shipping and batch shipping.
We have created a complete guide for you that explains in detail the set-up of your production tab and also tackles the steps how you can process and manage your orders.
Here, you can download our complete Production Guide. Please reach out to our support team with any question you might have on the production tab.
Once you have set up the production tab, you can start adding products.
Creating your own products is easy:
This is how this product will look like in your shop:
Q: Can I set up a composite or memory mate via the production tab?
A: Yes, please check this article for further information.