How can I upload photos via FTP?

First, you need to create an FTP user. You can find out how to create this user by clicking here.

Second, you will  need an FTP program. We recommend the following free programs:

Filezilla (MacOS X / Windows)
WinSCP (Windows)

You can establish an FTP connection in these programs with the following connection data:

Upload Protocol: SFTP (Important: Not FTPS!)
User name: (same as FTP user name in your account)
Password: (same as FTP password in your account)

After a successful connection has been established and the certificate has been accepted, you will see a folder structure. All jobs that are currently set to "Planned (Inactive)" are displayed here as folders. The names of the folders always correspond to the internal job name. You can now transfer individual photo files or entire directories from your computer.

Here, you can now create a new folder (e.g. 'Class 1') and fill this folder with images. This folder will then be displayed as an album in the Photo Management section of your Photo Job. All images that are uploaded directly into this folder are created or displayed in the Individuals images area of the album.

You can also add further subfolders to this album if you want to divide the group and individual images directly during upload. Please create two further subfolders within the album's folder with the names "group" and "individuals". 

For the upload, the structure would look like this:

job00001/group 1/ (if all images are to be uploaded to the Individuals area)


job00001/group 1/individuals (for single photos incl. QR Card photos, if applicable)


job00001/group 1/group (for the group pictures of this album)

After your photos have been uploaded, it will take a few minutes for them to process and appear in the administration menu. If the images do not appear within an hour, please let us know.


IMPORTANT: Please note that the Photo Jobs only appear in the FTP folder structure as long as the status of the job is set to "Planned (inactive)"!

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