--- title: Why is my shop currency different from my billing currency? description: Why does my shop currency look different from my billing currency? --- [Skip to content](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#main-content) - [English](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency) - [Deutsch – Deutschland](https://help.gotphoto.com/de-de/support/warum-unterscheidet-sich-meine-shop-wahrung-chf-von-meiner-abrechnungswahrung-eur) English Show submenu for translations ![GotPhoto Logo](https://help.gotphoto.com/hs-fs/hubfs/ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png?width=250&height=81&name=ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png) Open main navigation Close main navigation - - [English](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency) - [Deutsch – Deutschland](https://help.gotphoto.com/de-de/support/warum-unterscheidet-sich-meine-shop-wahrung-chf-von-meiner-abrechnungswahrung-eur) English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en) 2. [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en) 3. [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase) September 1, 2026 # Why is my shop currency different from my billing currency? ![](https://help.gotphoto.com/hubfs/gotphoto-migration/_D2QQPLMwp3fpslljGIL1gDO_tskVaGBwQ.png) **This content is relevant only for UK customers using a shop currency other than GBP and Canadian customers billed in USD.** **Table of contents** - [Overview](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#Overview) - [What is the difference between shop currency and billing currency?](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#What-is-the-difference-between-shop-currency-and-billing-currency?) - [What changed with the currency display?](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#What-changed-with-the-currency-display?) - [Where will I now see my billing currency?](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#Where-will-I-now-see-my-billing-currency?) - [Was I charged incorrectly?](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#Was-I-charged-incorrectly?) - [FAQs](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#FAQs) - [The takeaway](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency#The-takeaway) ### **Overview** Some photographers may notice that the currency shown in their shop (what customers pay) is now different from the currency used for their GotPhoto subscription and platform fees. This is due to a cosmetic update that resolved a display inconsistency between shop and admin currency views. Billing and fees remain unchanged. This article explains: - The difference between shop currency and billing currency - What was recently updated in the platform - Where you will now see the correct currency displayed - Why this does not affect how you were charged This update only affects how currencies are displayed on admin pages where GotPhoto fees and other business charges are shown. Your billing remains unchanged. ### **What is the difference between shop currency and billing currency?** Your account can use two different currencies depending on your region and business setup. ### Shop currency The currency your customers use when purchasing photos or products in your online shop. - Visible to your customers - Used for product pricing and checkout ### Billing currency The currency used for your GotPhoto subscription and platform-related charges or bonuses: - Used for subscription fees - Used for platform services such as editing and retouching - Shown on your invoices These two currencies differ for photographers in Canada that joined GotPhoto prior to May 14, 2025 and are billed in USD and some UK accounts using a shop currency other than GBP. ### **What changed with the currency display?** Previously, some photographers saw their **shop currency** displayed on pages related to their own business costs. This caused confusion because: - Business-related pages showed the shop currency - Invoices were issued in a different (correct) billing currency The platform has now been updated to fix this discrepancy. ### What is now corrected 1. The **billed currency** is now displayed on all business and plan-related pages 2. The **shop currency** is only visible in customer-facing shop areas This ensures that the currency displayed always matches the type of transaction. ### **Where will I now see my billing currency?** The corrected billing currency is now shown consistently across all relevant business pages. This update affects the following areas: - Editing page amounts - Bonus referral amounts - Plan pricing - Editing-on-upload costs - Automated retouching costs - Orders page (business-related costs) - Order entry page You will now see the currency you are actually billed in on all configuration and cost-related pages ### **Was I charged incorrectly?** No. Billing has always been processed in the correct billing currency. The issue only affected how the currency was displayed on certain pages. This update fixes the visual discrepancy. It does not change: - Your subscription pricing - Your past invoices - Your actual billing currency ### **FAQs** ### Can I change my billing currency? Billing currency is determined by your account setup and region. If you are a Canadian customer who joined us earlier than May 14, 2025, you are billed in USD.  At this time, switching to CAD billing isn’t available. We’re exploring options to support this in the future. ### Does this affect my customers? No. Customers will continue to see and pay in your shop currency. This update only affects internal business cost displays. ### When did this change go live? The correction is now live for all affected customers (February 18, 2026). ### **The takeaway** If you noticed different currencies in your shop and on business-related pages, this was a display issue, not a billing error. The platform now: - Shows **billing currency** on subscription and cost-related pages - Shows **shop currency** in customer-facing areas Your invoices were always processed in the correct currency. The update simply ensures that what you see on the platform matches how you are billed. **Related articles** - **[Overview for Canadian customers](https://help.gotphoto.com/en/support/overview-for-canadian-customers?hsLang=en)** - [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content) - [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings) - [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages) - [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop) - [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers) - [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options) - [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation) - [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content) - [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase) - [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase) - [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos?hsLang=en#workflow-guides-for-specific-scenarios) - [Planning Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#planning-phase) - [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#picture-day-phase) - [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account) - [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content) - [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services) - [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content) - 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