---
title: Troubleshooting | Help Center
description: Troubleshooting
---
[Skip to content](https://help.gotphoto.com/en/support/troubleshooting#main-content)
- [English](https://help.gotphoto.com/en/support/troubleshooting)
- [Deutsch – Deutschland](https://help.gotphoto.com/de-de/support/fehlerbehebung)
English
Show submenu for translations
Open main navigation
Close main navigation
- - [English](https://help.gotphoto.com/en/support/troubleshooting)
- [Deutsch – Deutschland](https://help.gotphoto.com/de-de/support/fehlerbehebung)
English
Show submenu for translations
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.gotphoto.com/en/support)
2. [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting)
# Troubleshooting
## Uploading Photos
- [Add more photos to an existing photo job](https://help.gotphoto.com/en/support/add-more-photos-to-an-existing-photo-job)
- [Troubleshoot FTP upload issues in GotPhoto](https://help.gotphoto.com/en/support/troubleshoot-ftp-upload-issues-in-gotphoto)
- [Move multiple pictures between albums in GotPhoto](https://help.gotphoto.com/en/support/move-multiple-pictures-between-albums-in-gotphoto)
- [My images are rotated.](https://help.gotphoto.com/en/support/my-images-are-rotated)
- [I have a "This order cannot be processed" notification.](https://help.gotphoto.com/en/support/i-have-a-this-order-cannot-be-processed-notification)
- [Why the "Too many photos" tag appears in GotPhoto](https://help.gotphoto.com/en/support/why-the-too-many-photos-tag-appears-in-gotphoto)
- [Edit a subject’s information in GotPhoto](https://help.gotphoto.com/en/support/edit-a-subjects-information-in-gotphoto)
- [Photos show as crossed-out cameras in Photo Management](https://help.gotphoto.com/en/support/photos-show-as-crossed-out-cameras-in-photo-management)
- [My photos are uploading slowly.](https://help.gotphoto.com/en/support/my-photos-are-uploading-slowly)
- [What to do if thumbnails do not display correctly in GotPhoto](https://help.gotphoto.com/en/support/what-to-do-if-thumbnails-do-not-display-correctly-in-gotphoto)
- [Download original photos from a job or album](https://help.gotphoto.com/en/support/download-original-photos-from-a-job-or-album)
- [Manage unassigned or duplicated images in an album](https://help.gotphoto.com/en/support/manage-unassigned-or-duplicated-images-in-an-album)
See less ▼
## Customer-Facing Issues
- [Fix issues when customers cannot access their photo gallery](https://help.gotphoto.com/en/support/fix-issues-when-customers-cannot-access-their-photo-gallery)
- [Renew expired download links for downloads](https://help.gotphoto.com/en/support/renew-expired-download-links-for-downloads)
- [Why an Apple Pay order may not appear in GotPhoto](https://help.gotphoto.com/en/support/why-an-apple-pay-order-may-not-appear-in-gotphoto)
- [How customers can download and extract photos on mobile devices](https://help.gotphoto.com/en/support/how-customers-can-download-and-extract-photos-on-mobile-devices)
- [Why customer data is not collected when using one access code for all subjects](https://help.gotphoto.com/en/support/why-customer-data-is-not-collected-when-using-one-access-code-for-all-subjects)
- [Why order numbers and invoice numbers may differ](https://help.gotphoto.com/en/support/why-order-numbers-and-invoice-numbers-may-differ)
- [Send payment reminders for unpaid orders](https://help.gotphoto.com/en/support/send-payment-reminders-for-unpaid-orders)
- [Troubleshooting automated campaigns](https://help.gotphoto.com/en/support/troubleshooting-automated-campaigns)
- [Why you cannot combine orders after submission](https://help.gotphoto.com/en/support/why-you-cannot-combine-orders-after-submission)
- [Why customers may receive duplicate downloads in a package](https://help.gotphoto.com/en/support/why-customers-may-receive-duplicate-downloads-in-a-package)
- [Having trouble checking out in the Shop?](https://help.gotphoto.com/en/support/having-trouble-checking-out-in-the-shop)
- [How to replace a background in an order and fix orders without a background](https://help.gotphoto.com/en/support/how-to-replace-a-background-in-an-order-and-fix-orders-without-a-background)
See less ▼
## Access Codes
- [My images aren't activating properly](https://help.gotphoto.com/en/support/my-images-arent-activating-properly)
- [Export a list of names from a photo job](https://help.gotphoto.com/en/support/export-a-list-of-names-from-a-photo-job)
- [Cannot use same password twice? How to restore a hidden access code](https://help.gotphoto.com/en/support/cannot-use-same-password-twice-how-to-restore-a-hidden-access-code)
- [Mismatch between the number of subjects and QR Cards](https://help.gotphoto.com/en/support/mismatch-between-the-number-of-subjects-and-qr-cards)
- [Why special characters or rosters may not import correctly in GotPhoto](https://help.gotphoto.com/en/support/why-special-characters-or-rosters-may-not-import-correctly-in-gotphoto)
- [Unlink a potential buyer from the wrong access code](https://help.gotphoto.com/en/support/unlink-a-potential-buyer-from-the-wrong-access-code)
- [Accidentally deleted a job? How to recreate it and generate new access codes](https://help.gotphoto.com/en/support/accidentally-deleted-a-job-how-to-recreate-it-and-generate-new-access-codes)
See less ▼
## Managing Names Lists
- [How to manage subjects with multiple access codes and barcodes in your names list](https://help.gotphoto.com/en/support/how-to-manage-subjects-with-multiple-access-codes-and-barcodes-in-your-names-list)
- [Two parents registered the same child. What should I do?](https://help.gotphoto.com/en/support/two-parents-registered-the-same-child-what-should-i-do)
- [My names list is gone.](https://help.gotphoto.com/en/support/my-names-list-is-gone)
## Customer Outreach
- [My contact sheet custom background isn't loading.](https://help.gotphoto.com/en/support/my-contact-sheet-custom-background-isnt-loading)
- [My one-time message was not sent to all potential buyers](https://help.gotphoto.com/en/support/my-one-time-message-was-not-sent-to-all-potential-buyers)
## Customizing Your Shop
- [I want to integrate my scheduling tool on my GotPhoto site.](https://help.gotphoto.com/en/support/i-want-to-integrate-my-scheduling-tool-on-my-gotphoto-site)
- [Insert an image into an email or webpage using the file manager](https://help.gotphoto.com/en/support/insert-an-image-into-an-email-or-webpage-using-the-file-manager)
- [Why your GotPhoto website changes may not appear immediately](https://help.gotphoto.com/en/support/why-your-gotphoto-website-changes-may-not-appear-immediately)
- [My GotPhoto shop page with a custom domain is flagged as unsafe](https://help.gotphoto.com/en/support/my-gotphoto-shop-page-with-a-custom-domain-is-flagged-as-unsafe)
## Your Account
- [I want to create an additional GotPhoto account.](https://help.gotphoto.com/en/support/i-want-to-create-an-additional-gotphoto-account)
- [I'm no longer receiving order notifications.](https://help.gotphoto.com/en/support/im-no-longer-receiving-order-notifications)
- [I forgot my GotPhoto password.](https://help.gotphoto.com/en/support/i-forgot-my-gotphoto-password)
- [My GotPhoto Dashboard is not loading properly](https://help.gotphoto.com/en/support/my-gotphoto-dashboard-is-not-loading-properly)
- [My GotPhoto account was temporarily suspended](https://help.gotphoto.com/en/support/my-gotphoto-account-was-temporarily-suspended)
## Price Lists
- [Why package names show 'Missing Translation' in GotPhoto](https://help.gotphoto.com/en/support/why-package-names-show-missing-translation-in-gotphoto)
## Student Data Export
- [Fix missing students or photos in the Student Data Export](https://help.gotphoto.com/en/support/fix-missing-students-or-photos-in-the-student-data-export)
- [Getting Started](https://help.gotphoto.com/en/support/getting-started#main-content)
- [One-Time Settings](https://help.gotphoto.com/en/support/getting-started#one-time-settings)
- [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started#price-lists-and-product-packages)
- [Your Online Shop](https://help.gotphoto.com/en/support/getting-started#your-online-shop)
- [Communication With Customers](https://help.gotphoto.com/en/support/getting-started#communication-with-customers)
- [Upselling Options](https://help.gotphoto.com/en/support/getting-started#upselling-options)
- [Navigation](https://help.gotphoto.com/en/support/getting-started#navigation)
- [How-To's](https://help.gotphoto.com/en/support/how-tos#main-content)
- [Review Phase](https://help.gotphoto.com/en/support/how-tos#review-phase)
- [Sales Phase](https://help.gotphoto.com/en/support/how-tos#sales-phase)
- [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos#workflow-guides-for-specific-scenarios)
- [Planning Phase](https://help.gotphoto.com/en/support/how-tos#planning-phase)
- [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos#picture-day-phase)
- [Manage your Account](https://help.gotphoto.com/en/support/how-tos#manage-your-account)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services#main-content)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen#main-content)
- [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app#gotphoto-tagging-app)
- [Business & Growth](https://help.gotphoto.com/en/support/business-growth#main-content)
- [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth#stripe-accounting-resources)
- [Best practices](https://help.gotphoto.com/en/support/business-growth#best-practices)
- [Webinars](https://help.gotphoto.com/en/support/business-growth#webinars)
- [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth#templates-and-downloads)
- [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth#gotphoto-referral-program)
- [UK Materials](https://help.gotphoto.com/en/support/business-growth#uk-materials)
- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting#main-content)
- [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting#uploading-photos)
- [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting#customer-facing-issues)
- [Access Codes](https://help.gotphoto.com/en/support/troubleshooting#access-codes)
- [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting#managing-names-lists)
- [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting#customer-outreach)
- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting#customizing-your-shop)
- [Your Account](https://help.gotphoto.com/en/support/troubleshooting#your-account)
- [Price Lists](https://help.gotphoto.com/en/support/troubleshooting#price-lists)
- [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting#student-data-export)
- [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites#main-content)
- [Workflow Resources: QSuite, Pixnub & Team Photo Composite](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites#workflow-resources-qsuite-pixnub-team-photo-composite)
- [GotPhoto North America](https://www.gotphoto.com/)
- [T&Cs US](https://www.gotphoto.com/gtc-us/)
- [T&Cs Canada](https://www.gotphoto.com/gtc-ca/)
- [Privacy Policy US](https://www.gotphoto.com/data-privacy-policy-us/)
- [Privacy Policy Canada](https://www.gotphoto.com/data-privacy-policy-ca/)
- [DPA US](https://www.gotphoto.com/dpa-us/)
- [DPA Canada](https://www.gotphoto.com/dpa-ca/)
- [TOMs & sub-processors US](https://www.gotphoto.com/toms-and-sub-processors-us/)
- [TOMs & sub-processors Canada](https://www.gotphoto.com/toms-and-sub-processors-ca/)
- [GotPhoto UK](https://www.gotphoto.co.uk/)
- [T&C UK](https://www.gotphoto.co.uk/gtc/)
- [Privacy Policy UK](https://www.gotphoto.co.uk/data-privacy-policy/)
- [DPA UK](https://www.gotphoto.co.uk/dpa/)
- [TOMs & Sub-Processors UK](https://www.gotphoto.co.uk/toms-and-sub-processors/)
- [Cookie Declaration](https://app.gotphoto.com/cookie_declaration)
[](http://GotPhoto.com)
### GotPhoto North America
**Customer Care**
 +1 646-362-5100
 +1 365-809-1810
SupportUS@gotphoto.com
Support Hours:
Monday – Friday
9am – 7pm ET
### GotPhoto UK
**Customer Care**
+44 (0) 20 8068 8571
service@gotphoto.co.uk
Support Hours:
Monday – Friday
9am – 5pm GMT
Copyright © 2026, GotPhoto Inc.