---
title: The Customer Profile
description: Help Center
---

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1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en)
2. [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en)
3. [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)

August 17, 2026

# The Customer Profile

Customer profiles contain all available information about a customer, and can be found by clicking on a customer's name from anywhere within the GotPhoto platform:

![Screenshot shows the customer overview page](https://help.gotphoto.com/hubfs/gotphoto-migration/Ue4BQdg0cdQmtmidahKmJFTcI-S-M7z1Eg.png)

The following information is available on this page:

1. 1**Customer Information:** In this section, you can view all available information about the customer, including name, contact information, language, and address(es). Clicking the **Actions** dropdown will provide options for editing the customer information, adding an address, or deleting the record altogether.
2. 2**Access Codes:** Here you will find a list of all of the customer's access codes. Clicking on an access code will take you to the applicable photos. You can also click **Delete** to remove an access code.
3. 3**Order:** In this section you'll see all orders the customer has made. Clicking on **Open** will open that specific order page. The **Total order value** is the combined value of all orders placed by the customer, calculated before any vouchers were applied.
4. 4**Emails and Notes:** This section contains all email correspondence with the customer from within the GotPhoto platform (Both automated and manual). You can also add notes (for yourself, not visible to the customer) or send an email from within this section.

- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)

    - [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings)
    - [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages)
    - [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
    - [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers)
    - [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
    - [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
- [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content)

    - [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase)
    - [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase)
    - [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos?hsLang=en#workflow-guides-for-specific-scenarios)
    - [Planning Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#planning-phase)
    - [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#picture-day-phase)
    - [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content)

    - [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content)

    - [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)

    - [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
    - [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
    - [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
- [Business & Growth](https://help.gotphoto.com/en/support/business-growth?hsLang=en#main-content)

    - [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth?hsLang=en#stripe-accounting-resources)
    - [Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices)
    - [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars)
    - [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth?hsLang=en#templates-and-downloads)
    - [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program)
    - [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials)
- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)

    - [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos)
    - [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues)
    - [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)
    - [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
    - [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
    - [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
    - [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account)
    - [Price Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#price-lists)
    - [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#student-data-export)
- [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#main-content)

    - [Workflow Resources: QSuite, Pixnub & Team Photo Composite](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#workflow-resources-qsuite-pixnub-team-photo-composite)

- [GotPhoto North America](https://www.gotphoto.com/) 
    - [T&Cs US](https://www.gotphoto.com/gtc-us/)
    - [T&Cs Canada](https://www.gotphoto.com/gtc-ca/)
    - [Privacy Policy US](https://www.gotphoto.com/data-privacy-policy-us/)
    - [Privacy Policy Canada](https://www.gotphoto.com/data-privacy-policy-ca/)
    - [DPA US](https://www.gotphoto.com/dpa-us/)
    - [DPA Canada](https://www.gotphoto.com/dpa-ca/)
    - [TOMs & sub-processors US](https://www.gotphoto.com/toms-and-sub-processors-us/)
    - [TOMs & sub-processors Canada](https://www.gotphoto.com/toms-and-sub-processors-ca/)
- [GotPhoto UK](https://www.gotphoto.co.uk/) 
    - [T&C UK](https://www.gotphoto.co.uk/gtc/)
    - [Privacy Policy UK](https://www.gotphoto.co.uk/data-privacy-policy/)
    - [DPA UK](https://www.gotphoto.co.uk/dpa/)
    - [TOMs & Sub-Processors UK](https://www.gotphoto.co.uk/toms-and-sub-processors/)
- [Cookie Declaration](https://app.gotphoto.com/cookie_declaration)

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### GotPhoto North America

**Customer Care**

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SupportUS@gotphoto.com

Support Hours:  
Monday – Friday  
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### GotPhoto UK

**Customer Care**

+44 (0) 20 8068 8571

service@gotphoto.co.uk

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