---
title: Why an Apple Pay order may not appear in GotPhoto
description: Apple Pay order missing in GotPhoto? The customer likely authorized Apple Pay but did not click BUY NOW. No order is created and no payment is processed.
---
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October 27, 2026
# Why an Apple Pay order may not appear in GotPhoto
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/why-an-apple-pay-order-may-not-appear-in-gotphoto#Overview)
- [Root cause](https://help.gotphoto.com/en/support/why-an-apple-pay-order-may-not-appear-in-gotphoto#Root-cause)
- [Solution](https://help.gotphoto.com/en/support/why-an-apple-pay-order-may-not-appear-in-gotphoto#Solution)
- [The takeaway](https://help.gotphoto.com/en/support/why-an-apple-pay-order-may-not-appear-in-gotphoto#The-takeaway)
### **Overview**
A customer says they paid with Apple Pay, but you cannot find the order in GotPhoto. This means the order was not completed and no payment was processed. It happens when the customer authorizes Apple Pay on their device but does not click **BUY NOW** in the GotPhoto checkout.
---
### **Root cause**
An Apple Pay checkout in GotPhoto has two steps:
1. The customer authorizes Apple Pay on their device by clicking the side button.
2. The customer clicks **BUY NOW** on the GotPhoto confirmation page.
Authorizing Apple Pay on the device does not place the order. If the customer skips step 2, GotPhoto does not create the order and does not process the payment.
---
### **Solution**
Ask the customer to return to their cart and complete the checkout:
1. 1After selecting Apple Pay and authorizing it on their device, the customer will see a confirmation page. They must click the **BUY NOW** button to complete the order.
2. 2The order is only complete once a green success alert appears on the next page.
---
### **The takeaway**
If an Apple Pay order is missing in GotPhoto, the customer most likely did not click **BUY NOW** after authorizing Apple Pay. Remind customers that their order is only confirmed when they see the green success alert.
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