---
title: Set up Stripe Express
description: Stripe Express is GotPhoto's payment processor. With Stripe Express you will be able to receive payment by credit/debit card, Apple Pay, and Google Pay.
---
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October 30, 2026
# Set up Stripe Express
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/set-up-stripe-express#overview)
- [Complete the identity call](https://help.gotphoto.com/en/support/set-up-stripe-express#identity-call)
- [Setup instructions](https://help.gotphoto.com/en/support/set-up-stripe-express#setup)
- [Send a test payment](https://help.gotphoto.com/en/support/set-up-stripe-express#test-payment)
- [A note on transaction fees](https://help.gotphoto.com/en/support/set-up-stripe-express#transaction-fees)
- [FAQ](https://help.gotphoto.com/en/support/set-up-stripe-express#faq)
- [The takeaway](https://help.gotphoto.com/en/support/set-up-stripe-express#takeaway)
---
### ***Overview***
Stripe Express is GotPhoto's payment processor. With Stripe Express, you can accept payments via credit/debit card, Apple Pay, and Google Pay. Before you can connect Stripe, you need to complete a quick identity call with our team. This article walks you through the call, the Stripe setup, and a test payment.
For general information about our Stripe integration, such as payment methods and refund handling, read our [Stripe Express overview article](https://help.gotphoto.com/en/support/stripe-express?hsLang=en).
---
### ***Complete the identity call***
Payment methods stay locked until our team confirms your account by phone. Call us first, then continue with the Stripe setup.
You'll find the phone number in two places in your account:
- **Dashboard:** In the **Checklist to start earning**, under **Quick identity call**. The **Connect payout** step below it stays greyed out until you complete the call.
- **Online Shop → Payment Methods:** A notice asks you to call our sales team to set up payment methods.
1. Call the number shown in your account.
2. Confirm your account details with our team.
3. Once your account is confirmed, the **Connect payout** step in your Dashboard checklist unlocks.
---
### ***Setup instructions***
1. 1Navigate to the **Payment Methods** page:
- Click **Online Shop** → **Payment Methods** (under **Sales**) in the **Shop Settings** menu.
2. 2Then click the blue **Dashboard** button.
3. 3You’ll be redirected to Stripe. Even if you already have a Stripe account, a new one must be created for GotPhoto. Follow the prompts on-screen.
4. 4You’ll return to GotPhoto, and your Stripe account will now be connected.
- Click **Modify** to update the statement descriptor (the text on your customers’ billing statements).
- You can also enable or disable Apple Pay and Google Pay (recommended to leave them enabled).
5. 5*Customers must have a valid credit card in Apple/Google Pay, not be in incognito mode, and have appropriate browser settings enabled.*
---
### ***Send a test payment***
To verify your Stripe setup, follow these steps to complete a $1 test transaction:
1. 1[Create a new Price List](https://help.gotphoto.com/en/support/create-and-manage-price-lists?hsLang=en).
2. 2Add a $1 download product to the Price Profile.
3. 3Assign it to a demo job (e.g., “Demo Preschool”).
4. 4[Set the job to manual revision](https://help.gotphoto.com/en/support/advanced-job-settings?hsLang=en).
5. 5Visit your shop as a customer:
- Click **Go to My Shop** → **Proofing Shop as Customer**..
6. 6Enter access code: **TEST**.
7. 7Complete checkout using the download product.
8. 8Check the Order page to confirm payment success.
9. 9Click **Refund** on the order page and enter the full amount to initiate a refund.
10. 10Once processed, the payment will show as **Refunded**. The amount typically returns to your card within ~48 hours.
For more details, read [our Stripe integration help article](https://help.gotphoto.com/en/support/stripe-express?hsLang=en).
---
### ***A note on transaction fees***
Like all processors, Stripe charges a fee. This can't be passed directly to customers, but you can offset it by adjusting your [Price Lists](https://help.gotphoto.com/en/support/create-and-manage-price-lists?hsLang=en).
---
### ***FAQ***
**Why do I need to call GotPhoto before connecting Stripe?**
The identity call confirms your account before you can receive payouts. Until the call is complete, the Payment Methods page shows a notice with our phone number instead of the Stripe setup.
**The Connect payout step in my Dashboard is greyed out. What do I do?**
Complete the identity call using the number shown under **Quick identity call** in your Dashboard checklist. The step unlocks once our team confirms your account.
**I already have a Stripe account. Can I use it?**
No. You need to create a new Stripe Express account through GotPhoto, even if you already have a Stripe account.
---
### ***The takeaway***
Stripe Express lets you securely accept payments via credit/debit card, Apple Pay, and Google Pay. Start with the quick identity call to unlock payment methods, then connect Stripe from **Online Shop → Payment Methods** and send a $1 test payment to confirm everything works.
**Related articles**
- **[Stripe Express](https://help.gotphoto.com/en/support/stripe-express?hsLang=en)**
- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)
- [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings)
- [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages)
- [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
- [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers)
- [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
- [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
- [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content)
- [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase)
- [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase)
- [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos?hsLang=en#workflow-guides-for-specific-scenarios)
- [Planning Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#planning-phase)
- [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#picture-day-phase)
- [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content)
- [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
- [Business & Growth](https://help.gotphoto.com/en/support/business-growth?hsLang=en#main-content)
- [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth?hsLang=en#stripe-accounting-resources)
- [Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices)
- [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars)
- [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth?hsLang=en#templates-and-downloads)
- [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program)
- [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials)
- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)
- [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos)
- [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues)
- [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)
- [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
- [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
- [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account)
- [Price Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#price-lists)
- [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#student-data-export)
- [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#main-content)
- [Workflow Resources: QSuite, Pixnub & Team Photo Composite](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#workflow-resources-qsuite-pixnub-team-photo-composite)
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