---
title: Send payment reminders for unpaid orders
---
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September 11, 2026
# Send payment reminders for unpaid orders
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/send-payment-reminders-for-unpaid-orders#Overview)
- [Find unpaid orders](https://help.gotphoto.com/en/support/send-payment-reminders-for-unpaid-orders#Find-unpaid-orders)
- [Send a manual payment reminder](https://help.gotphoto.com/en/support/send-payment-reminders-for-unpaid-orders#Manual-reminder)
- [Set up scheduled payment reminders](https://help.gotphoto.com/en/support/send-payment-reminders-for-unpaid-orders#Scheduled-reminders)
- [The takeaway](https://help.gotphoto.com/en/support/send-payment-reminders-for-unpaid-orders#The-takeaway)
### **Overview**
When customers have unpaid orders, GotPhoto allows you to remind them to complete their payment. Depending on your setup, reminders can be sent manually from an order or automatically through your automated campaign.
---
### **Find unpaid orders**
You may wonder why you can have unpaid orders when customers need to pay before they can finalize their order. This can happen if a payment fails or is declined, or if the customer cancels or interrupts the payment process. Often, your customer may not be aware that the payment failed.
Here's how you can find unpaid orders in your account:
- Open your **Orders** tab.
- Filter for the relevant period.
- Under **More filters**, in the **Payment** section, apply the **Open** filter and click the blue **Filter** button.
If you have unpaid orders within the selected period, they will now appear.
To view all unpaid orders, filter by **Open**, **Pending**, and **Canceled** one by one. Since different payment methods handle unconfirmed payments in different ways, checking these three statuses in sequence ensures you catch every order that hasn't been paid for.
### **Send a manual payment reminder**
1. 1You can send a reminder directly from the order page. On the **Order** page, go to the **Costs Overview** section on the right. Next to **Payment reminders**, click **Send new reminder** to send the customer a payment reminder.
2. 2A pop-up window will open where you can review and adjust the email before sending it.
The email comes pre-filled with placeholders for relevant details (order ID, payment information, etc.), which are automatically replaced with the order data when the reminder is sent.
---
### **Set up scheduled payment reminders**
For more automation, you can create a series of reminders within your automated campaign:
1. 1[Duplicate or add a message](https://help.gotphoto.com/en/support/add-a-message-to-an-automated-campaign?hsLang=en) for unpaid orders in your automated campaign.
2. 2Set the trigger to *after an order is placed and remains unpaid*, then choose the timing (e.g., 3, 7, or 14 days after order placement).
3. 3Create your message. You can customize it or use a pre-written unpaid order reminder template.
4. 4Click **Save** to confirm your reminder setup.
5. 5Repeat these steps for each reminder in your series, adjusting the timing so multiple reminders are not sent on the same day.
Once configured, customers with unpaid orders will continue to receive reminders until payment is completed.
---
### **The takeaway**
You can send payment reminders manually from the order page or automate the process through your automated campaign. A common reminder schedule is after 3, 7, and 14 days, but you can adjust it to suit your business needs.
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