---
title: Photo upload options in GotPhoto
description: GotPhoto provides several options for uploading your photos into the platform.
---
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September 1, 2026
# Photo upload options in GotPhoto
**Content**
- [Overview](https://help.gotphoto.com/en/support/photo-upload-options-in-gotphoto#%C3%9Cberblick)
- [Requirements for photo uploads](https://help.gotphoto.com/en/support/photo-upload-options-in-gotphoto#requirements)
- [Choosing an upload method](https://help.gotphoto.com/en/support/photo-upload-options-in-gotphoto#upload-methods)
- [FAQs](https://help.gotphoto.com/en/support/photo-upload-options-in-gotphoto#FAQs)
- [The Takeaway](https://help.gotphoto.com/en/support/photo-upload-options-in-gotphoto#The-takeaway)
### **Overview**
GotPhoto provides several options for uploading your photos. This guide explains upload requirements and outlines your available methods so you can choose the best fit for your workflow.
---
### **Requirements for photo uploads**
Before uploading, make sure your files meet these requirements:
- **JPG or PNG format only.** \[Note\] PNGs require background settings in your price profile.
- Color space: **sRGB**
- Max image size: 7,500 px (long edge), 60 million pixels
- Recommended max DPI: 300 (240 DPI for posters)
- Keep file sizes under 8 MB for best performance
- File name: Are you planning to use an integrated image editing service or graphic program (QMate/QID) in your job? In that case, please make sure to avoid using special characters such as /, ,, :, \*, ?, ", \<, \>, |, &, %, #, spaces, or multiple dots in file names. These may damage file paths and prevent images from being transferred correctly. Use only letters, numbers, underscores (\_), and hyphens (-) to ensure compatibility.
### **Recommended prep before uploading**
- **Display calibration:** Calibrate your monitor to avoid print mismatches.
- **Photo size & quality:** Use ~3500 px (long edge) and JPEG quality 80% (Lightroom) or level 9 (Photoshop).
- **Aspect ratio:** Use consistent ratios (3:2 or 4:3) to minimize cropping.
---
### **Choosing an upload method**
**⚠ Important:** To use the Lightroom plugin or FTP, set your job to [Planning status](https://help.gotphoto.com/en/support/change-the-job-status?hsLang=en). This does not apply to EasyUpload.
Choose an upload method based on your tools and job size:
1. **[EasyUpload](https://help.gotphoto.com/en/support/upload-photos-with-easyupload?hsLang=en)**: Drag-and-drop tool for Mac/Windows. Automatically builds albums and sorts images.
2. **[Lightroom Plugin](https://help.gotphoto.com/en/support/upload-photos-via-lightroom-classic-plugin?hsLang=en)**: Upload directly from Lightroom via sFTP. Ideal for Lightroom workflows.
3. **[FTP Upload](https://help.gotphoto.com/en/support/upload-photos-using-ftp-in-gotphoto?hsLang=en)**: Use any FTP client to upload images to GotPhoto.
4. Web upload: Alternatively, upload smaller batches or add to albums directly in your web browser. For large jobs (\> 500 images), use EasyUpload, Lightroom, or FTP for faster performance. If you upload more than 500 images using the web uploader, the system will automatically suggest switching to EasyUpload. Don’t worry - your photos won’t be duplicated if you switch mid-upload. Any images already uploaded will simply be overwritten by the system.
You can find all upload methods by opening any job, navigating to the **Photo Management** tab, and clicking *Photo upload methods*.
---
### **FAQs**
**Can I upload TIFF or RAW files?**
No. Only JPG and PNG formats are supported for uploads.
**What happens if I upload PNGs without setting backgrounds in my price list?**
Orders will be directed to manual revision if PNGs are uploaded without background settings. This prevents customers from receiving blank background images. If your images do not require extraction, upload them as JPEGs instead. You can manually release any order flagged for revision.
**Why is my photo upload slow?**
Large uploads via web browser are slower than EasyUpload or FTP. Use those tools for faster performance.
**Is the photo uploader down?**
If you are experiencing a serious, job-stopping, or revenue-blocking system issue and need to report it, please contact our team via phone or email right away! If you're not sure, we recommend reviewing the [GotPhoto Status Monitor tool](https://status.gotphoto.com/). This webpage will give you a clear picture and report of any current system outages, or downtime on specific features and parts of the website. You can even subscribe via email at the very bottom to receive updates from our developer team when issues occur. If this still doesn't answer your question, please open a support ticket or give our support team a call.
**Can I change upload methods after starting?**
Yes. You can use multiple methods for the same job. Note: when using FTP, you may not be able to add images into albums created by a different method; a new folder will be created.
**Can I rename files within GotPhoto?**
Yes. In Photo Management, click an image in the gallery, select the info icon under the preview, and adjust the filename. The new name will also appear in the shop. Bulk renaming is not supported. Please also note that the name change only applies in GotPhoto, if you download the file from the admin area it will still have its original name.
**What does the asterisk (\*) next to the total number of photos mean?**
The asterisk indicates that image counts recently changed (uploads, moves, resorting, etc.). GotPhoto will recount within about 10 minutes.
---
### **The takeaway**
Select your upload method based on job size and workflow. For large or complex jobs, use EasyUpload, Lightroom, or FTP for best performance. Always follow file requirements to ensure smooth uploads and avoid issues.
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