--- title: Overview for Canadian customers description: GotPhoto Overview for Canadian Customers --- [Skip to content](https://help.gotphoto.com/en/support/overview-for-canadian-customers#main-content) English Show submenu for translations ![GotPhoto Logo](https://help.gotphoto.com/hs-fs/hubfs/ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png?width=250&height=81&name=ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en) 2. [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en) 3. [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings) September 1, 2026 # Overview for Canadian customers ![Relevance banner: This content is relevant for Canadian customers](https://help.gotphoto.com/hubfs/gotphoto-migration/laBoDxHo7EScr8FnRubaaQUrPGIyMHykhQ.png) **Table of contents** - [Overview](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Overview) - [Overview](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Overview) - [Sign up with GotPhoto](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Sign-up-with-GotPhoto) - [Understand your finances with GotPhoto](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Understand-your-finances-with-GotPhoto) - [Billing system comparison](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Billing-system-comparison) - [Invoice sample: Invoice-based billing (new)](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Invoice-sample%3A-Invoice-based-billing-(new)) - [Lab options](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Lab-options) - [Sales tax settings](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Sales-tax-settings) - [Language settings](https://help.gotphoto.com/en/support/overview-for-canadian-customers#Language-settings) - [GotPhoto support](https://help.gotphoto.com/en/support/overview-for-canadian-customers#GotPhoto-support) - [The takeaway](https://help.gotphoto.com/en/support/overview-for-canadian-customers#The-takeaway) ### **Overview** This article outlines everything Canadian photographers need to know when getting started with GotPhoto. While most system settings match the U.S. dashboard, this guide highlights key differences specific to the Canadian market. ### **Sign up with GotPhoto** To get started, [sign up here](https://www.gotphoto.com/sign-up/en-us?hsLang=en) and select "Canada" from the country dropdown menu. ### **Understand your finances with GotPhoto** This section explains billing rules and applicable fees for Canadian users. ### Applicable fees - Monthly or annual subscription fee (not for Enterprise plans). - Service fee on gross revenue per order (rate depends on your plan). - Payment processing fee: CAD 0.30 per order + 2.9% transaction fee. - [Editing fees](https://help.gotphoto.com/en/support/the-photo-editing-tab?hsLang=en) may apply per image. ### Billing details Select the scenario that fits your account: ### Your account was created on or after May 14, 2025 - Your customers pay in CAD. - You are billed in CAD. Payment and Service fees are deducted automatically from customer payments via Stripe. Your monthly invoice includes any applicable subscription fee and a detailed fee summary per order. ![Invoice summary showing fees in CAD](https://help.gotphoto.com/hubfs/gotphoto-migration/oejaamrEVb_Go46BUHXAS1c4H4fcL1rkBA.png) [View available plans](https://app.gotphoto.com/config/upgrade) or [compare pricing](https://www.gotphoto.com/pricing/?hsLang=en). ### Your account was created before May 14, 2025 - Customers pay in CAD. - GotPhoto fees are billed in USD (converted using the daily exchange rate). ![Sample invoice showing conversion from CAD to USD](https://help.gotphoto.com/hubfs/gotphoto-migration/clFIMwdbnaH-DbFHR_GSubG0DVW3dnBtww.png) **What's next?** All Canadian billing will transition to CAD for clearer invoicing and stable pricing. We will provide more information on the migration as soon as it is available.  ### How USD billing currently works Fees calculated in CAD are converted to USD using the daily exchange rate on the billing day. #### Example - Order total: CAD 43.69 - Service fee: 10% = CAD 4.37 - Exchange rate: 1 CAD = 0.7238 USD - Converted fee = USD 3.16 You’ll receive your GotPhoto invoices via email, and you can also access them in your GotPhoto Admin under User Name \> My Account \> Finances \> Financial Reports \> Invoices. Invoices for the previous month are available on the first day of each month. **In March 2026, GotPhoto shifted from a rolling invoice balance to invoice-matching billing.** Previously, outstanding amounts were carried over to the next invoice. To improve reconciliation, we introduced a new system where each invoice is handled individually. This makes it easy to see which invoices are paid and which remain outstanding. **What are the changes that we introduced?**  - If you paid all past invoices, your GotPhoto Balance will indicate that. - If your account has unpaid legacy invoices from the previous billing system, we will display them in your **Invoices** section where you can pay your legacy balance (to get there, click your username on the upper right of your dashboard \> Finances\> Invoices). ![](https://help.gotphoto.com/hubfs/gotphoto-migration/XplAzs-fp7OKdpc1dhiyaldJsrB5j_suwg.png) If you have not saved a credit card yet, please do so. ### **Billing system comparison** | Feature | Legacy (Rolling Balance Billing) | New (Invoice-Based Billing) | | --- | --- | --- | | How charges are handled | Balances can carry over between billing periods | Each invoice reflects a specific billing period only | | How payments work | Outstanding amounts may appear on the next invoice | Each unpaid invoice must be paid separately | | Best way to identify it | You see carried-over balances on the invoice | You see individual unpaid invoices in GotPhoto Balance | | Who uses it | - | All customers (introduced in Spring 2026) | ### **Invoice sample: Invoice-based billing (new)** For new customers and migrated existing accounts. Each invoice reflects only the charges for that specific billing period. 1\. Customers billed in CAD: ![New invoice-based GotPhoto invoice layout showing current charges, finalized payments, and final balance](https://help.gotphoto.com/hubfs/gotphoto-migration/X1mwntBAb69s7Q8zHijBe7ARkKlxL8_W3Q.png) 2\. Customers billed in USD:  ![](https://help.gotphoto.com/hubfs/gotphoto-migration/Fzb0WAj0UNcx4QFVfUdpUTCQSEmlXdw9Bg.png) **Difference for CAD billed customers and USD billed customers:**  **CAD customers**: Payments and GotPhoto fees are collected via Stripe. **USD customers:** Payments and GotPhoto fees are included in your monthly invoice. - **Monthly hosting fees** - This includes your monthly subscription (Your GotPhoto Plan: Free, Growth, and Pro), if applicable. If you're on an annual plan, the annual fee is charged in the month following the activation of the annual plan. This section can also include Editing Fees, Order Entry fees under 50 USD/CAD, and/or Entagged subscription fees if you utilize any of these services. ### **Lab options** To explore our Canadian lab partners, visit your [lab settings page](https://app.gotphoto.com/config_sell/index_labs). Interested in GTA Imaging? [Learn more about GTA](https://gtaimaging.com/) or contact Customer Care to activate. ### **Sales tax settings** Set up your Canadian tax rates with help from [this GotPhoto tax guide](https://help.gotphoto.com/en/support/manage-tax-rates-canadian-customers?hsLang=en).  ### **Language settings** You can offer your online shop in English and French. Update language preferences in your [Online Shop settings](https://app.gotphoto.com/config_websites/language_settings). ### To enable French: 1. Enable French in your shop settings. 2. Add French translations for package names and descriptions. ![Language settings with French enabled](https://help.gotphoto.com/hubfs/gotphoto-migration/gp8m0N1i0_wP9V7E9CG9jcFnUuyhgiTrGw.png) ![Translation fields for packages](https://help.gotphoto.com/hubfs/gotphoto-migration/S97cg0lIR04khP_2qOp1FAX802-tz6ZrEQ.png) ### Admin area and automated campaigns - You can switch the admin UI language at the bottom left of your dashboard. - Automated campaigns are preloaded in English. You can copy the source code and translate using an AI tool, then paste it into a new French campaign. ![Communication profile HTML source](https://help.gotphoto.com/hubfs/gotphoto-migration/Bl0Dckqrg8k3MWtxmN3aD3OKIpNX3rzWvg.png) ### **GotPhoto support** Explore our [support options](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide?hsLang=en).  ### **The takeaway** Canadian photographers benefit from improved billing transparency, flexible plan options, an interface that is supported in English and French, and clear next steps for CAD invoicing. Customize your shop, labs, and automated campaigns to deliver a localized experience. **Related articles** - **** [Why is my shop currency different from my billing currency?](https://help.gotphoto.com/en/support/why-is-my-shop-currency-different-from-my-billing-currency?hsLang=en) - [Manage Tax Rates (Canadian Customers)](https://help.gotphoto.com/en/support/manage-tax-rates-canadian-customers?hsLang=en) - [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content) - [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings) - [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages) - [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop) - [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers) - [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options) - [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation) - [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content) - [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase) - [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase) - [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos?hsLang=en#workflow-guides-for-specific-scenarios) - [Planning Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#planning-phase) - [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#picture-day-phase) - [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account) - [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content) - [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services) - [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content) - [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen) - [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content) - [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials) - [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting) - [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app) - [Business & Growth](https://help.gotphoto.com/en/support/business-growth?hsLang=en#main-content) - [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth?hsLang=en#stripe-accounting-resources) - [Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices) - [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars) - [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth?hsLang=en#templates-and-downloads) - [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program) - [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials) - [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content) - [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos) - [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues) - [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes) - [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists) - [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach) - [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop) - [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account) - [Price Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#price-lists) - [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#student-data-export) - [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#main-content) - [Workflow Resources: QSuite, Pixnub & Team Photo Composite](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#workflow-resources-qsuite-pixnub-team-photo-composite) - [GotPhoto North America](https://www.gotphoto.com/) - [T&Cs US](https://www.gotphoto.com/gtc-us/) - [T&Cs Canada](https://www.gotphoto.com/gtc-ca/) - [Privacy Policy US](https://www.gotphoto.com/data-privacy-policy-us/) - [Privacy Policy Canada](https://www.gotphoto.com/data-privacy-policy-ca/) - [DPA US](https://www.gotphoto.com/dpa-us/) - [DPA Canada](https://www.gotphoto.com/dpa-ca/) - [TOMs & sub-processors US](https://www.gotphoto.com/toms-and-sub-processors-us/) - [TOMs & sub-processors Canada](https://www.gotphoto.com/toms-and-sub-processors-ca/) - [GotPhoto UK](https://www.gotphoto.co.uk/) - [T&C UK](https://www.gotphoto.co.uk/gtc/) - [Privacy Policy UK](https://www.gotphoto.co.uk/data-privacy-policy/) - [DPA UK](https://www.gotphoto.co.uk/dpa/) - [TOMs & Sub-Processors UK](https://www.gotphoto.co.uk/toms-and-sub-processors/) - [Cookie Declaration](https://app.gotphoto.com/cookie_declaration) [![gpLogoLight](https://help.gotphoto.com/hs-fs/hubfs/gpLogoLight.png?width=240&height=38&name=gpLogoLight.png "gpLogoLight")](http://GotPhoto.com) ### GotPhoto North America **Customer Care** ![USA](https://help.gotphoto.com/hs-fs/hubfs/undefined-1.png?width=20&name=undefined-1.png) +1 646-362-5100 ![Kanada](https://help.gotphoto.com/hs-fs/hubfs/undefined.png?width=20&name=undefined.png) +1 365-809-1810 SupportUS@gotphoto.com Support Hours: Monday – Friday 9am – 7pm ET ### GotPhoto UK **Customer Care** +44 (0) 20 8068 8571 service@gotphoto.co.uk Support Hours: Monday – Friday 9am – 5pm GMT  Copyright © 2026, GotPhoto Inc.