---
title: Mismatch between the number of subjects and QR Cards
description: "Troubleshooting: Mismatch between the number of subjects and QR cards"
---

[Skip to content](https://help.gotphoto.com/en/support/mismatch-between-the-number-of-subjects-and-qr-cards#main-content)

English

Show submenu for translations

![GotPhoto Logo](https://help.gotphoto.com/hs-fs/hubfs/ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png?width=250&height=81&name=ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations

 Hello. How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en)
2. [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en)
3. [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)

August 17, 2026

# Mismatch between the number of subjects and QR Cards

If you notice that the number of QR cards in your job differs from the number of subjects on your names list, there can be different reasons, they are linked to changed or updated subject data:  

1. 1
   
   **You may have added subjects to the names list after generating the initial QR cards PDF.** If so, simply delete the existing QR cards and regenerate them. The current codes will remain unchanged and won’t be deleted; they will stay consistent.
2. 2
   
   **If the issue persists, consider any recent changes you made to the names list or subject data.** You might have reused QR codes that were originally generated for a job that was later deleted. In such cases, new access codes need to be assigned to subjects without valid codes in the current job. This can be done in bulk by uploading an additional names list to the job that includes the subjects whose QR cards were missing (Job Settings \> View names \> Upload Updated List).

![](https://help.gotphoto.com/hubfs/gotphoto-migration/2B_hBv_OqtJN3XQRIgNfUYfxfuCvIQAOww.png)![](https://help.gotphoto.com/hubfs/gotphoto-migration/uxuFgyHkFQxrcVBaya8onBGpW3OCus5Gvw.png)

- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)

    - [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings)
    - [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages)
    - [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
    - [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers)
    - [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
    - [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
- [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content)

    - [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase)
    - [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase)
    - [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos?hsLang=en#workflow-guides-for-specific-scenarios)
    - [Planning Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#planning-phase)
    - [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#picture-day-phase)
    - [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content)

    - [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content)

    - [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)

    - [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
    - [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
    - [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
- [Business & Growth](https://help.gotphoto.com/en/support/business-growth?hsLang=en#main-content)

    - [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth?hsLang=en#stripe-accounting-resources)
    - [Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices)
    - [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars)
    - [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth?hsLang=en#templates-and-downloads)
    - [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program)
    - [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials)
- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)

    - [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos)
    - [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues)
    - [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)
    - [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
    - [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
    - [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
    - [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account)
    - [Price Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#price-lists)
    - [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#student-data-export)
- [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#main-content)

    - [Workflow Resources: QSuite, Pixnub & Team Photo Composite](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#workflow-resources-qsuite-pixnub-team-photo-composite)

- [GotPhoto North America](https://www.gotphoto.com/) 
    - [T&Cs US](https://www.gotphoto.com/gtc-us/)
    - [T&Cs Canada](https://www.gotphoto.com/gtc-ca/)
    - [Privacy Policy US](https://www.gotphoto.com/data-privacy-policy-us/)
    - [Privacy Policy Canada](https://www.gotphoto.com/data-privacy-policy-ca/)
    - [DPA US](https://www.gotphoto.com/dpa-us/)
    - [DPA Canada](https://www.gotphoto.com/dpa-ca/)
    - [TOMs & sub-processors US](https://www.gotphoto.com/toms-and-sub-processors-us/)
    - [TOMs & sub-processors Canada](https://www.gotphoto.com/toms-and-sub-processors-ca/)
- [GotPhoto UK](https://www.gotphoto.co.uk/) 
    - [T&C UK](https://www.gotphoto.co.uk/gtc/)
    - [Privacy Policy UK](https://www.gotphoto.co.uk/data-privacy-policy/)
    - [DPA UK](https://www.gotphoto.co.uk/dpa/)
    - [TOMs & Sub-Processors UK](https://www.gotphoto.co.uk/toms-and-sub-processors/)
- [Cookie Declaration](https://app.gotphoto.com/cookie_declaration)

[![gpLogoLight](https://help.gotphoto.com/hs-fs/hubfs/gpLogoLight.png?width=240&height=38&name=gpLogoLight.png "gpLogoLight")](http://GotPhoto.com)

### GotPhoto North America

**Customer Care**

![USA](https://help.gotphoto.com/hs-fs/hubfs/undefined-1.png?width=20&name=undefined-1.png) +1 646-362-5100

![Kanada](https://help.gotphoto.com/hs-fs/hubfs/undefined.png?width=20&name=undefined.png) +1 365-809-1810

SupportUS@gotphoto.com

Support Hours:  
Monday – Friday  
9am – 7pm ET

### GotPhoto UK

**Customer Care**

+44 (0) 20 8068 8571

service@gotphoto.co.uk

Support Hours:  
Monday – Friday  
9am – 5pm GMT

<https://www.facebook.com/gotphoto.usa/> <https://www.instagram.com/gotphoto_official/> <https://www.linkedin.com/company/fde-gotphoto> <https://www.facebook.com/gotphoto.uk/> <https://www.instagram.com/gotphoto_uk/>

 Copyright © 2026, GotPhoto Inc.