---
title: How to track and manage orders after selling
description: Once your job is set to selling, get ready for the orders to start coming in! Once an order has been placed in your online shop, it will appear in your Orders tab.
---
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September 1, 2026
# How to track and manage orders after selling
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/how-to-track-and-manage-orders-after-selling#Overview)
- [Locating an order](https://help.gotphoto.com/en/support/how-to-track-and-manage-orders-after-selling#Locating-an-order)
- [Changes after an order has been placed](https://help.gotphoto.com/en/support/how-to-track-and-manage-orders-after-selling#Changes-after-an-order-has-been-placed)
- [The takeaway](https://help.gotphoto.com/en/support/how-to-track-and-manage-orders-after-selling#The-takeaway)
### **Overview**
Once your job is set to selling, get ready for the orders to start coming in! This article explains how to find submitted orders and how to handle changes when necessary.
---
### **Locating an order**
When an order is placed through your online shop, it will appear on the **Orders** page. You can also find it in the **Orders** tab of the Photo Job where the order originated.
What happens to an order after it’s placed?
- Paid orders may go directly to the lab listed in your price profile.
- Orders may also wait in Manual Revision or Batch Order depending on your job settings.
Here’s a quick reference chart showing where an order may be located:
---
### **Changes after an order has been placed**
Please note that changes depend on the lab’s processing time, and adjustments are not guaranteed.
- **Wrong product selected:**The order content cannot be changed, a new order would need to be placed. [If you can still cancel the order depends on the order status.](https://help.gotphoto.com/en/support/cancel-or-change-an-order?hsLang=en)
- **Downloadable products:** If you need to stop/block a download, you can manage this on your own by going to the customer’s order page, clicking **More Actions**, and selecting **Disable Download Link**. If you can't find this option, Customer Care can support you, as long as the customer has not yet downloaded the images.
- **Orders already sent to lab:** Once transferred, most changes are no longer possible. In urgent cases, Customer Care can check with the lab directly.
- **Attaching a note to the order about a specific product:** We do not have a way to directly attach a note to an order. You will either need to open a request with your lab through GotPhoto, or contact the lab directly and reference the *Lab Order ID* number with the lab's support team.
---
### **The takeaway**
This guide helps you track your orders from sale to fulfillment, including handling special cases like revisions or digital products. Knowing your order flow improves accuracy and customer satisfaction.
- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)
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- [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
- [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers)
- [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
- [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
- [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content)
- [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase)
- [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase)
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- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
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- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)
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- [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues)
- [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)
- [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
- [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
- [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account)
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