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title: How to replace a background in an order and fix orders without a background
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September 1, 2026
# How to replace a background in an order and fix orders without a background
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/how-to-replace-a-background-in-an-order-and-fix-orders-without-a-background#Overview)
- [The issue](https://help.gotphoto.com/en/support/how-to-replace-a-background-in-an-order-and-fix-orders-without-a-background#The-Issue)
- [The solution](https://help.gotphoto.com/en/support/how-to-replace-a-background-in-an-order-and-fix-orders-without-a-background#The-solution)
- [FAQs](https://help.gotphoto.com/en/support/how-to-replace-a-background-in-an-order-and-fix-orders-without-a-background#FAQs)
- [The takeaway](https://help.gotphoto.com/en/support/how-to-replace-a-background-in-an-order-and-fix-orders-without-a-background#The-takeaway)
### **Overview**
This article guides you through the steps on how to replace a background within an order.
### **The issue**
A customer may reach out after realizing they either missed selecting different backgrounds or selected the wrong background for their order. You can't just swap the background, you will need to replace the flattened image (PNG + background)
### **The solution**
Follow these steps to determine whether you can replace the background and how to do it.
### 1. Check the order status
- If the order is already with the lab and is a direct shipping order, [verify first if it is still possible to cancel the order.](https://help.gotphoto.com/en/support/cancel-or-change-an-order?hsLang=en)
- If possible, our Customer Care team can return the order to your Manual Revision tab so you can replace the flattened image(s). Please note that the Manual Revision feature is available on paid plans only.
- If the order is already with the lab and is a batch shipping order, it cannot be moved back to Manual Revision. Consider placing a new order if the customer agrees to cover the fees. You can do this in the order entry (best for single pose orders without personalized items) or in the shop.
- If the order is part of a batch that has not been transferred to the lab, go to the order page and click **More actions \> Review order** to move the order back to Manual Revision.
### 2. Replace the flattened image
In Manual Revision, replace the image with the correct flattened version.
1. For each product, click **Adjust Photo**.
1. Under **Replace photo**, click **Select file** and upload the new flattened image.
1. Once the new image appears on the left side, press the blue **Save** button and return to the order page. Repeat for each product where the background needs to be replaced.
### 3. Release the order from Manual Revision
- If the order came from an open batch, no further action is needed.
- If Customer Care returned a direct shipping order to Manual Revision, notify them to re-transfer the order to the lab. This step is essential because the order will not transfer automatically.
### **FAQs**
**I need one of GotPhoto's backgrounds. Where can I find them?**
You can [download the backgrounds here](https://help.gotphoto.com/hubfs/System%20Backgrounds%20GotPhoto.zip?hsLang=en).
**Can I replace the flattened image for multiple products at once?**
No, each image must be replaced individually.
**I can't access my uploaded background. How can I replace the image?**
Order the respective image in the shop as a download with the desired background. At checkout, use a custom voucher that covers the full order amount.
**I forgot to add backgrounds to the price list before setting my job to *Selling*. How do I fix orders where the background is missing? **In this case, there’s unfortunately no automated way to retroactively add backgrounds to existing orders. However, you can manually resolve the issue by following these steps:
1. Download one of our preloaded backgrounds or use your own custom background.
2. Confirm the background selection with the affected customer, or choose an appropriate background on their behalf.
3. Using your external editing software, flatten each ordered image with the selected background for the corresponding product.
4. Open the affected order(s) in Manual Revision and click *Adjust photo* below each product’s selected image.
5. Replace the existing PNG with the flattened image.
6. Save the changes.
7. Release the order from Manual Revision.
Apply these steps to all affected orders.
### **The takeaway**
Replacing a background after an order is placed depends on the order's status. Use Manual Revision whenever possible.
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