---
title: How customers can download and extract photos on mobile devices
description: Learn how to extract zip files on iPhone and Android so customers can view their downloaded photos. Step-by-step instructions you can share with clients.
---
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November 9, 2026
# How customers can download and extract photos on mobile devices
### Overview
Zip files must be **extracted** before the photos inside can be viewed. This works the same on a mobile device as on a computer. If a client has downloaded their photos but cannot find them, they most likely need to complete the extraction step first. Below are step-by-step instructions for iPhone and Android that you can share directly with your customers or organizations.
*Note: The exact steps may vary slightly depending on the version of iOS or Android.*
---
### Extracting zip files on iPhone
1. 1**Download the zip file:** Tap the download link from an email or website to save the file.
2. 2**Open the Files app:** Locate the built-in “Files” app on your iPhone (or download it from the App Store if not installed).
3. 3**Find the zip file:** Navigate to the “Downloads” folder or “On My iPhone” section.
4. 4**Extract the file:** Tap the zip file. The contents will automatically extract into a folder with the same name.
5. 5**View your photos:** Open the new folder to access, save, or share your images.
---
### Extracting zip files on Android
1. 1**Download the zip file:** Save the file from your email, website, or other source.
2. 2**Open your File Manager:** Use the built-in “Files” or “File Manager” app on your device.
3. 3**Find the zip file:** Go to the folder where the file was saved (usually “Downloads”).
4. 4**Extract the file:** Tap the zip file and select the option to “Extract” or “Unzip.” The photos will be placed in a new folder.
5. 5**View your photos:** Open the folder to access and share your images as usual.
### **Summary**
Your customers need to extract the zip file before they can see their photos. On iPhone, they open the zip file in the Files app. On Android, they use the Files or File Manager app and tap Extract or Unzip. If a client can't find their downloaded photos, share the steps for their device.
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