---
title: GotPhoto Help & Support Guide
description: "GotPhoto Support: Get Help via Chat, Email & Phone & Help Center"
---
[Skip to content](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#main-content)
- [English](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide)
- [Deutsch – Deutschland](https://help.gotphoto.com/de-de/support/fotografde-gotphoto-hilfe)
English
Show submenu for translations
Open main navigation
Close main navigation
- - [English](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide)
- [Deutsch – Deutschland](https://help.gotphoto.com/de-de/support/fotografde-gotphoto-hilfe)
English
Show submenu for translations
Hello. How can we help you?
- There are no suggestions because the search field is empty.
1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en)
2. [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en)
3. [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings)
September 10, 2026
# GotPhoto Help & Support Guide
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Overview)
- [GotPhoto Help Center](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#GotPhoto-Help-Center)
- [Chat bot](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Chat-bot)
- [Live chat support (US/CA only)](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Live-chat-support-(US/CA-only))
- [Support via email & phone\*](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Support-via-email-&-phone*)
- [GotPhoto community support on Facebook](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#GotPhoto-community-support-on-Facebook)
- [Ask your questions in person – GotPhoto Summer Camp](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Ask-your-questions-in-person-%E2%80%93-GotPhoto-Summer-Camp)
- [Technical support for parents who have problems with their orders](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Technical-support-for-parents-who-have-problems-with-their-orders)
- [GotPhoto status page](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#GotPhoto-status-page)
- [Product updates](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Product-updates)
- [Additional resources](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide#Additional-resources)
### **Overview**
If you need assistance with GotPhoto, there are multiple support options available to help you quickly and efficiently. Here’s a guide to your available resources.
### **GotPhoto Help Center**
The Help Center offers in-depth articles on everything from setup to growth strategies and troubleshooting. Watch the [Help Center video](https://fotograf.wistia.com/medias/ba5gnoph93) to learn how to navigate it effectively.
### **Chat bot**
Our AI-powered chatbot is **available 24/7** through the Help Center or your admin dashboard. It offers instant answers and routes you to other support options if needed.
### **Live chat support (US/CA only)**
Our Customer Care team is available for live chat support:
- **Monday–Friday:** 8 AM–7 PM ET
- **\[Paid plans only\]**
- Our **Fall Season 2026 Saturday chat support** will run from September 12, 2026, to November 21, 2026 (11 AM -2 PM EST).
To learn more, visit your [US/CA plan settings](https://app.gotphoto.com/config/upgrade).
### **Support via email & phone\***
- **UK Support:** +44 (0) 20 8068 8571 | service@gotphoto.co.uk | Mon–Fri, 9 AM–5 PM GMT
- **US/Canada Support:** US: +1 646-362-5100 | CA: +1 365-809-1810 | SupportUS@gotphoto.com | Mon–Fri, 9 AM–7 PM ET
\*Phone support is included exclusively in paid plans.
### **GotPhoto community support on Facebook**
Join our Facebook groups to ask questions, get peer advice, and share knowledge:
- [UK GotPhoto Community Group](https://www.facebook.com/share/g/1AcvxSLxmg/?mibextid=wwXIfr)
- [US/CA GotPhoto Community Group](https://www.facebook.com/groups/gotphoto)
### **Ask your questions in person – GotPhoto Summer Camp**
Network with peers and industry pros, gain insights, and grow your business. Details and sign-up are available on the [GotPhoto Summer Camp page](https://www.summercamp.gotphoto.com/) - **Registration for 2026 has opened!**
[](https://www.summercamp.gotphoto.com/)
### **Technical support for parents who have problems with their orders**
GotPhoto support **does not** provide any assistance to end-users or clients of GotPhoto photographers. This is strictly the responsibility of the photographer.
### **GotPhoto status page**
Is a page taking too long to load or can’t you log in? If you’re not sure whether the issue is caused by your internet connection or our system, check the[GotPhoto status page](https://status.gotphoto.com/). There you’ll find up-to-date information about technical issues and can sign up for updates to be notified automatically.
### **Product updates**
We share product updates every month. View the latest GotPhoto product updates on our [Releases page.](https://www.gotphoto.com/releases/?hsLang=en)
### **Additional resources**
Stay up to date via your dashboard’s newsfeed. For past webinar recordings and guides, visit the [GotPhoto resources page](https://www.gotphoto.com/resources/?hsLang=en).
- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)
- [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings)
- [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages)
- [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
- [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers)
- [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
- [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
- [How-To's](https://help.gotphoto.com/en/support/how-tos?hsLang=en#main-content)
- [Review Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#review-phase)
- [Sales Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#sales-phase)
- [Workflow Guides for Specific Scenarios](https://help.gotphoto.com/en/support/how-tos?hsLang=en#workflow-guides-for-specific-scenarios)
- [Planning Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#planning-phase)
- [Picture Day Phase](https://help.gotphoto.com/en/support/how-tos?hsLang=en#picture-day-phase)
- [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content)
- [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
- [Business & Growth](https://help.gotphoto.com/en/support/business-growth?hsLang=en#main-content)
- [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth?hsLang=en#stripe-accounting-resources)
- [Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices)
- [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars)
- [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth?hsLang=en#templates-and-downloads)
- [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program)
- [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials)
- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)
- [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos)
- [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues)
- [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)
- [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
- [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
- [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account)
- [Price Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#price-lists)
- [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#student-data-export)
- [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#main-content)
- [Workflow Resources: QSuite, Pixnub & Team Photo Composite](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#workflow-resources-qsuite-pixnub-team-photo-composite)
- [GotPhoto North America](https://www.gotphoto.com/)
- [T&Cs US](https://www.gotphoto.com/gtc-us/)
- [T&Cs Canada](https://www.gotphoto.com/gtc-ca/)
- [Privacy Policy US](https://www.gotphoto.com/data-privacy-policy-us/)
- [Privacy Policy Canada](https://www.gotphoto.com/data-privacy-policy-ca/)
- [DPA US](https://www.gotphoto.com/dpa-us/)
- [DPA Canada](https://www.gotphoto.com/dpa-ca/)
- [TOMs & sub-processors US](https://www.gotphoto.com/toms-and-sub-processors-us/)
- [TOMs & sub-processors Canada](https://www.gotphoto.com/toms-and-sub-processors-ca/)
- [GotPhoto UK](https://www.gotphoto.co.uk/)
- [T&C UK](https://www.gotphoto.co.uk/gtc/)
- [Privacy Policy UK](https://www.gotphoto.co.uk/data-privacy-policy/)
- [DPA UK](https://www.gotphoto.co.uk/dpa/)
- [TOMs & Sub-Processors UK](https://www.gotphoto.co.uk/toms-and-sub-processors/)
- [Cookie Declaration](https://app.gotphoto.com/cookie_declaration)
[](http://GotPhoto.com)
### GotPhoto North America
**Customer Care**
 +1 646-362-5100
 +1 365-809-1810
SupportUS@gotphoto.com
Support Hours:
Monday – Friday
9am – 7pm ET
### GotPhoto UK
**Customer Care**
+44 (0) 20 8068 8571
service@gotphoto.co.uk
Support Hours:
Monday – Friday
9am – 5pm GMT
Copyright © 2026, GotPhoto Inc.