---
title: "Entagged: The scanned barcode isn't being saved in my camera."
description: Help Center
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1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en)
2. [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en)
3. [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
September 1, 2026
# Entagged: The scanned barcode isn't being saved in my camera.
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/entagged-the-scanned-barcode-isnt-being-saved-in-my-camera#overview)
- [Troubleshooting steps](https://help.gotphoto.com/en/support/entagged-the-scanned-barcode-isnt-being-saved-in-my-camera#troubleshooting-steps)
- [If scanning via the Entagged app](https://help.gotphoto.com/en/support/entagged-the-scanned-barcode-isnt-being-saved-in-my-camera#app-scanning-checks)
- [Reminder](https://help.gotphoto.com/en/support/entagged-the-scanned-barcode-isnt-being-saved-in-my-camera#reminder)
### ***Overview***
When a code isn't saved in your camera, you will see a red frame in your Entagged app, or if you're using a scanner, it will emit a short low beep. There are a few reasons this may be happening, so try the following steps:
### **Troubleshooting steps**
1. 1**Pause:** When tagging and shooting many photos in rapid succession, your camera sometimes needs a second to "catch up" and process the codes. Wait a few seconds, and then try scanning again. Make sure you're in camera mode and not in a menu or playback mode.
2. 2**Check your Bluetooth connection:** If your Bluetooth connection is lost, your Entagged device's LED will turn yellow, If you are using a barcode scanner, it will blink in blue, and if you are using the Entagged app, it will usually close the scanning screen. Make sure your Entagged didn't accidentally connect to a different device (if you have previously paired it with multiple devices). [Re-pair your Entagged device](https://help.gotphoto.com/en/support/pair-your-entagged-device-with-your-phone-or-scanner?hsLang=en) (and scanner, if applicable), and then try scanning again.
3. 3**Check your Entagged device:** Make sure your Entagged device is plugged in correctly and hasn't been dislodged. In addition, make sure your cables are securely inserted in all ports.
### **If scanning via the Entagged app**
If you are scanning barcodes via the Entagged app, check the following as well:
1. 1**Check your phone permissions:** The Entagged app needs access to your phone's camera to function. Check your phone permissions and make sure you've granted the Entagged app access to your phone's camera.
2. 2**Perform a hard reset:** Close the Entagged app completely ("force quit"), and then restart the app.
### **Reminder**
**Remember:** The last successfully scanned code will remain saved in your camera until you successfully scan a new code.
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