---
title: "Entagged App Error: \"Entagged is not connected\""
description: Help Center
---
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1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en)
2. [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en)
3. [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
September 1, 2026
# Entagged App Error: "Entagged is not connected"
This error code appears when your camera is off, when the Entagged device is not connected, when it is connected to a different smartphone or tablet, or when it has been manually disabled in the app.
To address this:
1. 1Make sure your camera is on.
2. 2Check that the Entagged isn't disabled. Go to the "Your Entaggeds" screen (tap the app menu on the bottom left) → tap the Entagged icon (bottom left) → tap to toggle the switch to the right of the Entagged to the on position. It will turn yellow and the Entagged will reconnect.
3. 3If the LED on the Entagged is turquoise, but it is not connected in the app, it is connected to a different phone/tablet. If you work with multiple team members, have all photographers turn off the Bluetooth on their smartphones/tablets. Leave the Bluetooth ON only on the device you are attempting to pair with the Entagged device.
4. 4The LED on the Entagged device should change from turquoise to orange.
5. 5The Entagged device should now reconnect with the smartphone/tablet of your choice.
If these steps do not restore functionality, our [Customer Care](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide?hsLang=en) team can help you further identify the root cause. To do so, they will need screenshots and as many details as possible about the steps you’ve already taken.
Are you mid-shoot and need to quickly use an alternative tagging method? [Click here for a brief explanation on how to pivot to QR tagging.](https://help.gotphoto.com/en/support/my-entagged-isnt-working-and-im-in-the-middle-of-a-shoot?hsLang=en)
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