--- title: Easy Production Sync for enterprise customers description: Help Center --- [Skip to content](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#main-content) English Show submenu for translations ![GotPhoto Logo](https://help.gotphoto.com/hs-fs/hubfs/ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png?width=250&height=81&name=ChatGPT%20Image%20Aug%2021%2c%202026%2c%2011_09_15%20AM.png) Open main navigation Close main navigation - English Show submenu for translations Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.gotphoto.com/en/support?hsLang=en) 2. [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en) 3. [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages) September 1, 2026 # Easy Production Sync for enterprise customers **Table of contents** - [Overview](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Overview) - [Eligibility and access](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Eligibility-and-access) - [Functionality](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Functionality) - [Using the program](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Using-the-program) - [Advanced settings](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Advanced-settings) - [Updating processed orders in GotPhoto](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Updating-processed-orders-in-GotPhoto) - [Debugging and log reports](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#Debugging-and-log-reports) - [FAQs](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#FAQs) - [The takeaway](https://help.gotphoto.com/en/support/easy-production-sync-for-enterprise-customers#The-takeaway) ### **Overview** Easy Production Sync is a GotPhoto desktop app that streamlines self-fulfillment by downloading orders to your local drive and sending status updates back to GotPhoto. This article explains what the app does and how to use it. ### **Eligibility and access** **\[Enterprise only\]** Access and support is available exclusively to Enterprise customers on a custom service plan. ### **Functionality** Easy Production Sync helps you automate two key steps in your production workflow. - **Download new orders** (order files, photos, and invoices) from GotPhoto to your local hard drive. - **Send status updates and tracking details** back to GotPhoto for processed orders. ### **Using the program** Follow these steps to install and start downloading orders. 1. Download the app for Windows or macOS from [the Easy Production Sync download page](http://easyproduction-release.s3-website.eu-central-1.amazonaws.com/). 2. Open the app and **log in** with the same email and password you use for your GotPhoto account. \[Requirement\] You must have a lab added (the Production tab visible) in your GotPhoto account. See [create your own products for self-fulfillment](https://help.gotphoto.com/en/support/use-the-production-tab-for-self-fulfilled-products?hsLang=en) \[Enterprise feature\]. 3. Review the main screen layout: ![App main screen showing Order download, Status sync, and Debug messages](https://help.gotphoto.com/hubfs/gotphoto-migration/Pv2ymuCp5ePgnni0njsJ4D6rUiDooMeZBA.png) ### Main screen areas 1. **Order download**: toggle to enable/disable automatic order downloads. 2. **Status sync**: toggle to enable/disable sending status updates back to GotPhoto. 3. **Debug messages**: live log of downloads, syncs, and any errors. ### Choose where orders are saved 1. Select the settings icon (upper right). 2. Under **Order download**, set: - **Check every…**: how often the app checks for new orders. - **Download files**: the folder where order files, photos, and delivery notes are saved. 3. ![Order download settings: Check every and Download files folder selector](https://help.gotphoto.com/hubfs/gotphoto-migration/wDQYSjQzRjwqB4lc3gzQXlE0bwuZUzi1Rw.png) 4. Return to the main screen and toggle **Order download** on. New orders will download to your chosen folder automatically. ### **Advanced settings** \[Advanced\] Use advanced options when you need different save locations for order files, photos, and delivery notes, or when you want custom folder/file naming. 1. In **Settings → Order download**, toggle **Show advanced settings**. ![Toggle to reveal advanced order download settings](https://help.gotphoto.com/hubfs/gotphoto-migration/Po7LwjV_KAeu-prkLv9gRPPECaur_yX6xA.png) 2. Configure separate destinations for **direct shipping** and **batch shipping** orders (order files, photos, delivery notes). ![Advanced paths for direct and batch shipping destinations](https://help.gotphoto.com/hubfs/gotphoto-migration/A7Oi3ZrQwbQph64FtaIwZkayYpZt_dNpWA.png) You can also use **placeholders** in your paths to auto-name folders/files. #### Example If you set: `/easyproduction_test/orders/%laborderid%/order.xml` And the current order’s ID is `1234`, the path becomes `/easyproduction_test/orders/1234/order.xml`. Return to the main screen and toggle **Order download** on. New orders will be saved using your advanced paths. ![Main screen with order download active](https://help.gotphoto.com/hubfs/gotphoto-migration/jSaGKKOAAvJNN-sFbvaigOe55V-umN82lg.png) ### **Updating processed orders in GotPhoto** Configure Status Sync so the app can send order status and tracking info back to GotPhoto. 1. In **Settings → Status sync**, choose your **Status update folder** (where the app should look for status files). ![Status update folder selection for Status sync](https://help.gotphoto.com/hubfs/gotphoto-migration/y1Jsp-qa67FJaKKXGcqkBOYduYdXzIWk2g.png) 2. Choose what to do with processed files: - Append `.done` to the filename, or - Delete the files. 3. Back on the main screen, toggle **Status sync** on. The app parses `.json` and `.xml` files in the folder **every few seconds** (independent of the download interval). ### Status file formats - **JSON format** (array named `orders`, each with `id` and `status`): ``` { "orders": [ { "id": "CICA1009", "status": "production", "date": "2019-07-22", "time": "14:43:42" }, { "id": "CICA1006", "status": "production", "date": "2019-07-22", "time": "14:43:42" } ] } ``` - **XML format** (root `` with `` children): ``` CICA1009 production 2019-07-22 CICA1006 production 2019-07-22 DHL 123456789 ``` **Note:** Order IDs may include a lab prefix (e.g., `CICA1009`) or not (`1009`); both are valid. ### **Debugging and log reports** Enable more detailed logging by toggling **Verbose logging** in the upper right of the main screen. Errors are highlighted in red. Each entry in **Debug messages** includes a direct link to the order in your GotPhoto account. Logs are also saved locally: - **macOS:** `~/Library/Logs/easyproduction/` - **Windows:** `%USERPROFILE%\AppData\Roaming\easyproduction\logs\` ### **FAQs** ### Why can’t I log in to the app? You must have a lab added in your GotPhoto account (Production tab \[Enterprise feature\] visible). ### What’s the difference between direct shipping and batch shipping paths? Advanced settings let you set separate save locations for direct (ship-to-home) and batch (bulk) orders, so each workflow lands in the right production folders. ### **The takeaway** Easy Production Sync automates downloading orders and sending status updates, with flexible folder mapping and logs for troubleshooting-making self-fulfilled production faster and more reliable. - [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content) - [One-Time Settings](https://help.gotphoto.com/en/support/getting-started?hsLang=en#one-time-settings) - [Price Lists and Product Packages](https://help.gotphoto.com/en/support/getting-started?hsLang=en#price-lists-and-product-packages) - [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop) - [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers) - [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options) - 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[Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices) - [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars) - [Templates and Downloads](https://help.gotphoto.com/en/support/business-growth?hsLang=en#templates-and-downloads) - [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program) - [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials) - [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content) - [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos) - [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues) - [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes) - [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists) - 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