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title: Downgrade or cancel your GotPhoto account
description: Help Center
---
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September 1, 2026
# Downgrade or cancel your GotPhoto account
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/downgrade-or-cancel-your-gotphoto-account#Overview)
- [Downgrading](https://help.gotphoto.com/en/support/downgrade-or-cancel-your-gotphoto-account#downgrading)
- [Closing your account](https://help.gotphoto.com/en/support/downgrade-or-cancel-your-gotphoto-account#closing-your-account)
- [The takeaway](https://help.gotphoto.com/en/support/downgrade-or-cancel-your-gotphoto-account#The-takeaway)
### **Overview**
If you're considering downgrading or closing your GotPhoto account, this article provides a step-by-step guide and important considerations for a seamless transition. Learn how to switch plans, manage storage space, and explore options for downgrading.
### **Downgrading**
You can downgrade your account anytime by adjusting your plan settings and ensuring your storage use is under the Free Plan limit.
### How to downgrade your plan
1\. Click your name in the upper right-hand corner.
2\. Select **My Account**.
3\. In the left menu, choose **My Plan**.
### Free plan storage limit
To switch to the Free Plan, ensure your total storage use does not exceed 5 GB. You can check this on the bottom left of your admin dashboard. If over the limit, delete images or albums within Photo Jobs to reduce storage. Do not delete the entire job, as it contains useful statistics. This article will guide you through the steps: [Delete albums and jobs to free up storage](https://help.gotphoto.com/en/support/delete-albums-and-jobs-to-free-up-storage?hsLang=en)
If you're unable to change plans after reducing storage and emptying your trash, out Customer Care team can assist.
If you're subscribed to the Entagged Name List but no longer use GotPhoto, retain a free GotPhoto account to manage your Entagged subscription.
### **Closing your account**
We're sorry to see you go! Please let us know why you're leaving. Your feedback helps us improve both our product and services.
### How to close your account
Our [Customer Care](https://help.gotphoto.com/en/support/gotphoto-help-and-support-guide?hsLang=en) team will assist you if you want to close your account.
\[Important\] In cases where payments are pending, or you are waiting for a [1099-K form](https://help.gotphoto.com/en/support/understanding-form-1099-k-and-stripe-express-us-only?hsLang=en), account deletion may be delayed.
Once deleted, accounts and associated statistics cannot be restored. If you're only pausing your photography business, we recommend switching to the Free Plan to retain access at no cost.
### **The takeaway**
Downgrading your GotPhoto account is easy and flexible. Follow the provided instructions to adjust your plan, manage storage efficiently, or close your account with help from our Customer Care team. Your feedback is valuable and helps us improve GotPhoto for everyone.
- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)
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- [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
- [Communication With Customers](https://help.gotphoto.com/en/support/getting-started?hsLang=en#communication-with-customers)
- [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
- [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
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- [Manage your Account](https://help.gotphoto.com/en/support/how-tos?hsLang=en#manage-your-account)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#main-content)
- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content)
- [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
- [Business & Growth](https://help.gotphoto.com/en/support/business-growth?hsLang=en#main-content)
- [Stripe & Accounting Resources](https://help.gotphoto.com/en/support/business-growth?hsLang=en#stripe-accounting-resources)
- [Best practices](https://help.gotphoto.com/en/support/business-growth?hsLang=en#best-practices)
- [Webinars](https://help.gotphoto.com/en/support/business-growth?hsLang=en#webinars)
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- [GotPhoto Referral Program](https://help.gotphoto.com/en/support/business-growth?hsLang=en#gotphoto-referral-program)
- [UK Materials](https://help.gotphoto.com/en/support/business-growth?hsLang=en#uk-materials)
- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)
- [Uploading Photos](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#uploading-photos)
- [Customer-Facing Issues](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-facing-issues)
- [Access Codes](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#access-codes)
- [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
- [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
- [Your Account](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#your-account)
- [Price Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#price-lists)
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