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title: Create custom services with “My products”
description: Help Center
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September 1, 2026
# Create custom services with “My products”
**Table of contents**
- [Overview](https://help.gotphoto.com/en/support/create-custom-services-with-my-products#Overview)
- [Setup](https://help.gotphoto.com/en/support/create-custom-services-with-my-products#Setup)
- [Shipping Costs](https://help.gotphoto.com/en/support/create-custom-services-with-my-products#Shipping-Costs)
- [FAQs](https://help.gotphoto.com/en/support/create-custom-services-with-my-products#FAQs)
- [The takeaway](https://help.gotphoto.com/en/support/create-custom-services-with-my-products#The-takeaway)
### **Overview**
In addition to the physical products your customers purchase, you may also want to offer services such as sitting fees or multiple retouching options. For [guidance on setting up a single retouching product, please see this article](https://help.gotphoto.com/en/support/offer-the-professional-retouching-add-on-in-gotphoto?hsLang=en) (new shop only). This guide explains how to configure the "Your own products" tab on the Labs & Products page so you can offer custom services.
**\[Pro and Enterprise only\]** If you’d like to offer additional *physical* products, use the Production tab in the top menu. For details, [learn how to create your own products in the Production tab](https://help.gotphoto.com/en/support/use-the-production-tab-for-self-fulfilled-products?hsLang=en) (available only on the Pro or Enterprise plan).
Looking to add retouching quickly and easily? Explore [the new retouching feature](https://help.gotphoto.com/en/support/offer-the-professional-retouching-add-on-in-gotphoto?hsLang=en).
---
### **Setup**
\[Direct shipping only\] Go to **Products & Prices → My products.** Use these settings to add service-type products (for example, retouching options or sitting fees). This area is designed for Direct Shipping orders.
Example: a retouching service product configuration
This is how the service appears to customers in the store:
---
### **Shipping Costs**
You can add a shipping method to the services or products in the **Your Shipping Costs** section of the **Products & Prices** tab by clicking on **Add new shipping method**.
Please note that this shipping method automatically applies to all products created under **My Products**.
**Note:** We recommend creating only one shipping method. If you create more than one shipping method, your customers will be able to select between all available options in the shop. It is not possible to apply a different shipping method to each product.
---
### **FAQs**
**In the My Products section, can I force orders that include my retouching service to manual revision?**
**A:** Yes. **\[Optional\]** Check the box for *Manual revision* and any order containing this product will enter Manual Revision after checkout. You’ll receive an email notification when an order needs your review.
**Can I offer Downloads in the My Products section?**
While this is technically possible, we don’t recommend it for two reasons:
1\. The system won’t automatically send these custom downloads from the My Products area to your customers, so you would need to provide each buyer with a secure delivery method.
2\. Any product - including downloads- created in the My Products section is treated as a physical product and will therefore be taxed accordingly (relevant for US-customers).
**Can I add orders from the My products section in order entry?**
No. Order entry does not support Own Production. Consider moving those products to the Production tab so they can be added via order entry. **\[Pro and Enterprise only\]**
### **The takeaway**
Use *My products* to offer service-based items like retouching or sitting fees, especially for Direct Shipping workflows. For additional physical products and order-entry support, move items to the Production tab (Pro and Enterprise). Manual Revision can be enabled to review service orders before they proceed to fulfillment, giving you flexibility and control over custom services.
- [Getting Started](https://help.gotphoto.com/en/support/getting-started?hsLang=en#main-content)
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- [Your Online Shop](https://help.gotphoto.com/en/support/getting-started?hsLang=en#your-online-shop)
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- [Upselling Options](https://help.gotphoto.com/en/support/getting-started?hsLang=en#upselling-options)
- [Navigation](https://help.gotphoto.com/en/support/getting-started?hsLang=en#navigation)
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- [GotPhoto's Editing Services](https://help.gotphoto.com/en/support/gotphotos-editing-services?hsLang=en#gotphotos-editing-services)
- [Sports Graphics Creation Service by Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#main-content)
- [Next Gen](https://help.gotphoto.com/en/support/sports-graphics-creation-service-by-next-gen?hsLang=en#next-gen)
- [Entagged & GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#main-content)
- [Master Entagged with Comprehensive Tutorials.](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#master-entagged-with-comprehensive-tutorials)
- [Entagged Troubleshooting](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#entagged-troubleshooting)
- [GotPhoto Tagging App](https://help.gotphoto.com/en/support/entagged-gotphoto-tagging-app?hsLang=en#gotphoto-tagging-app)
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- [Troubleshooting](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#main-content)
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- [Managing Names Lists](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#managing-names-lists)
- [Customer Outreach](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customer-outreach)
- [Customizing Your Shop](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#customizing-your-shop)
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- [Student Data Export](https://help.gotphoto.com/en/support/troubleshooting?hsLang=en#student-data-export)
- [DIY Sports Graphic Creation & Group Composites](https://help.gotphoto.com/en/support/diy-sports-graphic-creation-group-composites?hsLang=en#main-content)
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